Telephonic Care Manager - Behavioral Health - Remote FL
Humana

Description

The Care Manager, Telephonic Behavioral Health 2 , in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Manager, Telephonic Behavioral Health 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Care Manager, Telephonic Behavioral Health 2 employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues.

• Identifies and resolves barriers that hinder effective care, through Telephonic Triage.
• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
• Follows established guidelines/procedures.
• Will be required to report to the local Market office for meetings (see additional Information)

Required Qualifications

• Master's Degree in Behavioral Health, Social Services or Human Services
• Applicable State licensure in field of study: LCSW, LSW, LMHC, LMFT
• 3-5 years' Experience working with members with Behavioral Health and Substance use needs and crisis.
• Experience assisting members with social determinant of health needs: Housing, transportation, childcare, food insecurities, financial needs etc.
• Must be able to work Monday - Friday 10:00 AM - 7:00 PM

Work At Home Requirements

• Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work.
• Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Additional Requirements

• We will requirefull COVIDvaccinationfor this jobas weare ahealthcarecompany committed to putting health and safety first for our members, patients, associates and the communities we serve.
• If progressed to offer, you will be required to provide proof offullvaccination or documentation for amedical or religious exemptionconsiderationwhereallowed by law.

Preferred Qualifications

• 1 year Case Management
• Medicaid Program experience
• Experience with case management, discharge planning, crisis intervention and patient education for adult acute care
• Experience working with Child, Adolescent and Adult
• Experience working with Chronic homelessness, Social determinants of health
• Experience working with members/patients with medical and mental health co-morbidities
• Managed care experience
• Certified Case Manager (CCM)
• Bilingual English/Spanish

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
#ThriveTogether #WorkAtHome

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

(Please be sure to check your spam or junk folders often to ensure communication isn't missed)

Scheduled Weekly Hours

40

This job has expired.