US - Case Manager
Church World Service, Inc.

Greensboro, North Carolina

This job has expired.


Position Title: Case Manager

Reports To: Resettlement Program Coordinator

Division: Immigration & Refugee Program+ (IRP+)

Department: Greensboro Immigration & Refugee Program

Job Location: Greensboro, NC

Grade Level: 5

FLSA & Union Status: þNon-Exempt¨Exempt

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:The Case Manager offers support and services to refugees to help them successfully make a new home in the United States.

Essential Duties:

  • Welcome and orient refugees to the community and culture.
  • Empower refugees to formulate realistic yet ambitious self-sufficiency plans.
  • Assist refugees to implement their self-sufficiency plans.
  • Advocate on behalf of refugees, and refugee-serving voluntary agencies.
  • Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary. (Compensation is paid by CWS for mileage when using personal vehicle.)
  • Work with clients to remove barriers to employment and realize the goal of family self-sufficiency. Connect clients to in-house support and make referrals to external service providers. Identify support services that may assist clients in becoming self-sufficient, such as ESL, transportation, immigration services, and childcare.
  • Document all contacts and services in client case files and maintain case note logs. In addition to documenting all services, record clients’ public assistance usage. Complete all required reports.
  • Attend trainings and conferences as requested by supervisor.
  • Keep informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Perform all duties in a culturally and linguistically appropriate manner.
  • Undertake other duties as assigned.
  • Work varied hours, including some night and weekend work.
  • Must have valid driver’s license and suitable vehicle for transporting clients.


Qualifications:

Education: High school diploma or equivalent and two years of work experience.

Experience: Two years of previous work experience and interest in refugee resettlement or other direct social services. Cultural sensitivity is essential.

Other Skills:

Fluency in a refugee language is strongly desired, including Ukrainian, Pashto, Dari, Swahili, Kinyarwanda, Arabic, or Tigrinya. Superior written and verbal communication skills are required. The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.

For all JDs, include:
  • Language fluency in a common refugee language is strongly desired, fluency in Ukrainian is strongly preferred.
  • Ability to work in a multi-cultural environment required.
  • Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:
  • COVID Vaccine required
  • This position is in-person
  • Must have a valid driver’s license and complete a motor vehicle record check
  • Background check required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan

• Medical, Dental and Vision Insurance

• Paid Time Off

• Life Insurance and AD&D

• Long Term and Short Term Disability

• Employee Assistance Program (EAP)

• Health Savings Account

• Flexible Spending Accounts

• Commuter Benefits


This job has expired.

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