VP of IT Governance & Service Management
Kforce Inc.

RESPONSIBILITIES:

Kforce has a client seeking a VP of IT Governance & Service Management.Summary:This individual would be onsite 2-3 days in their Pembroke Pines, FL location. in this role this person will be the IT process and services champion and will be accountable for the successful implementation, continuous improvement, and governance of all core processes within IT. Further, this role is the custodian for all IT financials, budget, service level management, and reporting utilized to track the performance of IT. With a strong results orientation, this individual will be a key advocate throughout the organization working with stakeholders across multiple departments, regions, and countries on solutions and strategies to improve intake, cycle times, system/service reliability, problem remediation, and for enhancing the customer experience.Principal Duties and Responsibilities:

• Liaise with EANA IT and PMO peers and EAG IT leadership on the tracking and reporting of the IT demand, intake, capacity, delivery, and financials for the IT portfolio
• IT portfolio management in coordination with EANA PMO and EAG project investment committee processes
• Champion and drive the Incident Management processes across the IT organization to ensure there is appropriate response when IT incidents are reported
• Oversee the Problem Management process ensuring systemic problems are driven to permanent resolution
• Chair the Change Management lifecycle process ensuring standardized methods and procedures are used to track, approve, and minimize impacts when changes are introduced
• Drive the curation, adoption, and management of the IT Service Catalogue which aligns and supports to the enterprise needs of the organization
• Govern the Asset Management and Configuration Management Database ensuring there is complete visibility, understanding, and management of the technology utilized across the enterprise

REQUIREMENTS:

• B.S. or B.A. in the field of Computer Science, Management Information Systems, Business, or equivalent in the combination of education and professional experience
• Exhibit high ethical leadership standards and creation of an environment of respect, consistent with the Company's values
• Strong communication and consensus-oriented decision-making skills; Strong interpersonal skills, including the ability to listen effectively and communicate in a proactive fashion
• Proven ability to manage via influence and drive directional decisions, change, and operational excellence
• Comfort level interacting, influencing, and lobbying at the C-Level
• Strength in managing stakeholder expectations and negotiating mutually effective outcomes
• A strategic planner with a high level of sound technical skills, analytical ability, good judgment, and strong operational focus
• Ability to drive results, adapting tactics or breaking down barriers to achieve optimal, timely results
• Ability to effectively prioritize and execute tasks in a high-pressure rapidly changing environment
• Deep financial and budget acumen capable of creating forecast models and business case proposals

Technical Skills:

• Expert knowledge of the ITIL framework and methodologies
• Highly skilled knowledge with ServiceNow or similar Service Management technologies
• Hardened Lean Six Sigma or equivalent experience in applying process improvement concepts
• Extremely proficient with financial planning, modeling, budgeting, analysis, tracking, expense management, and forecasting
• Deep Service Delivery and Performance Management (analytics, dashboarding, SLA, KPI, etc.)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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