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ECS is seeking a Windows Desktop Support Tech Lead to work in our Albuquerque, NM office.
ECS is looking for a Windows Desktop Support Tech Lead, providing support for a major national laboratory in Albuquerque, NM!
As a Windows Desktop Support Tech Lead, you will apply technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities. Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
DAY-TO-DAY ACTIVITES/TASKS INCLUDE:
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