Admin - US - Customer Service Rep 3
American Cybersystems, Inc.

Minneapolis, Minnesota
$20.00 - $25.00 per hour


Innova Solutions is immediately hiring for a Warranty Part Receiver.

Position type: Full-Time, Contract
Duration: 6 Month
Location: Minneapolis, MN 55420

As a Warranty Part Receiver, you will:

Job Summary:

  • Manage the Warranty part return process from part receipt from dealer to part shipment to supplier.
  • The goal will be to maintain the shortest possible cycle times.
  • There are approximately 70-90 parts returned per working day, which are supplied by approx. 35 vendors and counting.
  • It will be critical to develop, follow, and maintain up-to-date best practices and Standard Work procedures that ensure all process are followed consistently and accurately.
  • Standard work will include MDI (Managing for Daily Improvement) in which the candidate will be responsible for tracking and reporting on progress towards goals as well as bringing visibility to any issues or hurdles.
Responsibilities:
  • Safety is important; this role requires the use of safety shoes, protective eye wear and gloves.
  • Accountability will be important in this role to manage time and processes, as this role requires a self-motivated person to ensure metrics and goals are met.
  • This position will require standard work adherence and creation as processes need created and maintained, as well as escalation of issues and identifying process improvements.
  • Customer Service Skills are critical, as this role provides support and interfaces with both our dealers, customers, adjacent teams, and the Claims Management team.
  • Standard Work - organize warehouse with spirit of continual change and improvement, key aspects will be utilizing 5S, Lean thinking, and Managing for Daily Improvements (MDI). The position requires detailed process documentation, labeling of work areas, engagement with Vendor Recovery to ensure standard work is accurate and up to date.
  • Part Shipping - This role must accurately and timely ship parts to suppliers in exchange for warranty credit and failure analysis. Parts shipment to suppliers should not exceed 30 days with a couple of exceptions.
  • Part Receiving - Accurately and timely record and receive parts into electronic database, correctly matching component supplier and part number received. Parts to be received into system within 1-2 business days of receiving them.
Key Competencies:
  • Business Focus: Understands the business requirements and impact of process breakdowns
  • Planning and Organization: Awareness of trends that may affect shipping or receiving cycle times, and early identification of potentially larger issues
  • Innovation/Change Management: Refocusing on the layout and standard work that will streamline processes, eliminate waste and improve the cycle time between Warranty Claim and Vendor Reimbursement
  • Communication: Able to clearly communicate part return and
  • Computer Database Skills: Proficiency in Microsoft Office Suite, particularly Excel and Word
  • Teamwork/Interpersonal Skills: Builds and retains relationships through positive interactions that influence others to want to work with and achieve the goals.
  • This will be important in working with suppliers, warranty, engineering, supply management and vendor recovery teams
  • Product Knowledge: Demonstrates basic knowledge of refrigeration principles and Thermo King Products
MUST HAVE:
  • Basic Competency with Windows Operating Systems (Excel, Word)
  • Ability to demonstrate good communication and customer service skills
  • Ability to work standing 90% of the day and lift 50lbs
  • Comfortable with database systems - such as learning and maneuvering system databases, uploading spreadsheets, barcode scanners, testing database enhancements, etc.
NICE TO HAVE:
  • Previous experience with Warranty/Claims or Service Contracts
  • Bilingual - Spanish
The ideal candidate will have: 1-3 years of Return Merchandise Authorization / RMA experience. Experience in utilizing Warehouse Management tools.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Dishank Sharma
Sr Associate Recruitment

PAY RANGE AND BENEFITS:
Pay Range*: $20-25 per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated® Client Diamond Award Winner (2020)
  • One of the Largest Certified MBE Companies in the NMSDC Network (2022)
  • Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.



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