Asset Management Technician
Itero Group LLC

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in both the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.

Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people passionate about being catalysts for change - in our company, our clients, and our communities - and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.

We have been named a Great Place to Work for five years and offer a competitive salary and benefits package. We are hiring an Asset Management Technician in Springfield, VA. Project Overview:

The Asset Management Technician will perform activities related to imaging laptops, and desktops and installing new laptop and desktop computers across a site. Installation of network/local printers and scanners may also be required. The Asset Management Technician's responsibilities will revolve around supporting the hardware asset management function by performing a physical inventory of IT assets as well as tracking and managing IT assets through their lifecycle (receiving, deployment, change maintenance, and disposal) to keep the inventory system of record up to date and assisting and monitoring of laptop image deployment to devices.
Duties and Responsibilities:

• Experience installing software on laptops and desktop computers utilizing established processes and procedures.
• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Provide exceptional customer service while working in a fast-paced environment
• Provide technical support for clients as it relates to the deployment tasks at hand
• Document actions and solutions performed with/for the client
• Stage equipment at respective user locations throughout the target site per the plan
• Restore backed-up data and user profile(s) to the new device.
• Support disposal of assets; remove assets from service and stage for shipment to or pickup by disposal vendor
• Verify imaged devices have correct image and application/setting overlays for each End User including base image and all required supporting software overlays
• Required patches/updates
• Domain registration/Active Directory configuration and GPO deployment where applicable
• Duties are subject to change based on the needs of the government customer.
• Other duties as assigned.

Basic Requirements:

• Excellent verbal communication skills with the ability to provide top-notch customer service to end-users being supported.
• Self-starter, dependable/reliable, work independently or in a team environment
• Must possess a commitment to excellence, a strong sense of urgency, and dedication to client satisfaction.
• Detail-oriented, proactive, and highly organized
• Capable of prioritizing work and multi-tasking
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Working proficiency with standard ticketing and inventory management tools (i.e. ServiceNow)
• Must be able to obtain and maintain agency suitability clearance.

Desired Skills or Experience:

• 1 to 3 years of experience in an analytical role; experience in inventory management preferred.

Preferred Requirements:

• One or more industry-standard certifications- A+, Security+, Network+; etc. preferred

Physical Requirements:

• Ability to lift and move 30 lbs. of equipment

Work Location:

Springfield, VA
8.5-hour work day with core hours from 8 am -4 pm.
100% onsite
Days - Monday through Friday

Itero Group is an equal-opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, or political affiliation.

---