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How You'll Add Value
The Biorepository Site Manager is responsible for ensuring that all functions related to processing samples are completed accurately and according to SOPs. The incumbent is responsible for helping others and ensuring that customer interests are considered.
What You'll Do
Manage day to day operations over the site, which includes but not limited to, lab operations, facilities, people management, and vendor management. Communicate with key stakeholders across the organization to leverage functional expertise of the organization Serve as the primary contact for key site customers and act as technical lead Provide sample management subject matter expertise to current and potential clients Ensure customer expectations are met and site activities are in compliance with the quality management system Manage all aspects of site- including personnel, productivity, general inventory, departmental metrics, and resources. Enforce all policies and procedures with attention to Quality compliance. Effectively communicate all departmental affairs as needed and provide data, reports, and documentation as requested. Communicate regularly with sales account managers and develop relationships with targeted clients. Oversee receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed. Respond to after-hours emergencies to ensure integrity of the facility and products are maintained. Ensure all service/process failures are identified, investigated, and resolved appropriately. Proactively manage and drive the resolution of client issues. Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of department. Initiate and revise documentation in accordance with SOPs. Ensure all weekly, monthly, and daily maintenance is completed per SOPs. Promote culture of continuous process improvement by leading, participating, and implementing improvements.
Your Management Responsibilities
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