Clerical Assistant - Adult Learning Center & Transition to College & Careers
Holyoke Community College

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

We are seeking a dynamic and detail-oriented individual to fill the position of Clerical Assistant. This role will play a crucial part in supporting the Adult Learning Center (ALC) and Transition to College and Career (TCC) programs by overseeing data management processes and providing efficient office support.

Enters student enrollment, attendance, referrals, outcomes, etc. into Department of Elementary & Secondary Education (DESE) LACES database. Collaborates with teachers and advisors to ensure timely and accurate data collection.Initiates regular communication with students regarding their progress (e.g., attendance letters, assessment reports).Answers phone inquiries and provides routine information concerning program services. Refers to area programs for services not provided.Maintains confidential student files (paper and electronic) related to attendance, enrollment, assessment scores, career goals, outcomes, etc.Assists with marketing of classes through community calendars, brochures, flyers, etc.Prepares standardized forms such as purchase requisitions according to detailed procedures. Places orders for instructional and non-instructional supplies. Skillfully uses Microsoft Office and/or Google suite, including Excel/Sheets and Mail Merge, to maintain a variety of tracking and reporting systems. Improves systems and workflow.Assist with scheduling of MAPT testing for students 6 times during the year. Assists coordinator and advisor with distribution and collection of technology devices loaned to program students. Maintains records of asset tag numbers, due dates, and communications with students regarding device return.Assists director with planning annual College for a Day (CFAD) event (in-person or online or both). Performs other duties as assigned.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated below are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

REQUIRED: High school diploma or equivalency with minimum of 2 years' experience in an office setting. Proficiency in Microsoft Suite, data entry/management, strong organizational skills, attention to detail, and customer service. Holds a valid driver's license and has reliable transportation.

PREFERRED: Experience working a in a diverse setting; bilingual preferred (Spanish, preferred); previous experience with LACES or SMARTT databases.

Part-time, non-benefited position
Salary: $21/hourHours: 14 hours/week Funding: Fully grant funded
- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

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