Client Service Assistant
Eskenazi Health

Division:Eskenazi Health

Sub-Division:Hospital

Req ID:20240

Schedule:Full Time

Shift:Varied

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Client Service Assistant performs a variety of clerical duties supportive to the assigned clinic or program.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values
• Performs a variety of clerical duties supportive to the assigned clinic or program
• Greets clients and visitors
• Schedules clients
• Answers the phone and directs calls or takes messages
• Monitors the waiting area and notifies staff according to proper procedures
• Prepares and maintains client records (charts)
• Creates provider schedules in scheduling system

Job Requirements

• High school diploma or equivalent (GED)
• Minimum of three months experience in a hospital or health care setting with public contact

Knowledge, Skills & Abilities

• Effective verbal and written communication skills
• Good telephone manners with ability to handle clients under pressure
• Uses age appropriate communication skills
• Ability to type, accuracy more important than speed
• Attention to detail
• Alpha/numeric filing
• Knowledge and understanding of billing/account processes
• Knowledge of standard office equipment and computer console (CRT)
• Basic knowledge of medical/psychiatric terminology
• Knowledge of hospital and clinic procedures
• Ability to work effectively under pressure of client volume
• Ability to be flexible to changing work duties and locations
• Ability to follow verbal/written instructions

Must meet the following Basic Competencies if Applicable:

• CPI
• Confidentiality
• RCIS
• Functional Assessment (HAP)
• Annual Education
• PHS Scheduling System

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Nearest Major Market: Indianapolis

This job has expired.