Consultant, Process Optimization
Slalom, LLC

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

Slalom Boston is seeking an experienced Process Optimization Consultant to join our dynamic Strategy & Process team. Our Process Optimization Consultants demonstrate empathy and active listening while asking insightful questions to visualize and redefine processes and operations. You will play a key role in bringing together cross-functional teams to create seamless end-to-end processes that promote efficiencies and enhance experiences. You are vital in connecting the dots across different functional and technical groups to achieve business goals as a united organization.

The Process Optimization Consultant also helps uncover the blind spots within an individual or shared process. You are responsible for ensuring that every stage of the process is being maintained, adjusted, measured, and enhanced to deliver the highest customer value. You see both the macro and micro of operations and can identify where improvements might be needed or add value, remove waste, and how technology may be employed to enhance said processes. The Process Optimization Consultant also plays a crucial role in operationalizing process improvements and ensuring the people executing the process understand their roles.

What You'll Do

• Understand and assess the client's business to identify pain points and process improvement opportunities and recommended and/or design effective solutions to drive business benefits
• Develop clear processes that are documented, compliant, updated and communicated across the organization
• Work with cross functional leads to provide visibility into end-to-end process, stage handoffs, and value added at each stage. Understands the strategic vision of the business and develops future roadmaps that are aligned to the strategy
• Craft a vision for future state processes and solicit buy in from senior level executives
• Conduct gap assessments to evaluate opportunities and value of process improvements.
• Determines what processes need to be developed or optimized and prioritized accordingly
• Identify areas of opportunity for process automation
• Align process to organizational goals and incorporates data metrics to measure value added at each stage of the process
• Work closely with cross-functional leaders to share data and insights collected from process metrics. Provides process-related perspectives into areas that may require further discovery and/or analysis
• Work closely with technology teams to determine what process changes will occur due to the roll out of new tools and systems
• Work closely with training and change consultants or stakeholders to coordinate the rollout and adoption of new processes and tools
• Build trust by leading with empathy and active listening, finding commonality among diverse stakeholders
• Strive to meet an 85% annual client billable utilization goal

What You'll Bring

• Growth mindset for helping you learn and develop as a well-rounded consultant and being open to new challenges and growth opportunities.
• An attitude that supports the delivery of high-quality work for our clients, including the ability to put yourself in our clients' shoes, as well as a continuous improvement mindset to ensure we are always bringing the most value to our clients.
• 2-8+ years of process analysis, design, and optimization leveraging process optimization tools and techniques such as Value Stream Mapping, SIPOC, DMAIC, and User-Centered Design
• An understanding and application of continuous process improvement methods and tools
• Ability to facilitate and lead process definition sessions
• Ability to apply and leverage root cause analysis and structured problem-solving techniques
• Strong meeting and workshop facilitation experience to elicit and document business or functional requirements and business rules
• Understanding of process automation, process mining, business process management concepts and trends, and an awareness of change management methodologies

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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