This job has expired.
Compensation: $15.00/hour
POSITION PURPOSE
The CRS is part of the person-centered integrated care team and responsible for greeting patients as they arrive, check-in/check-out, verifying demographics and collecting co-pays, if applicable. This may include primary care, dental, behavioral health and specialist appointments. This position is fast-paced, requiring continuous interactions with co-workers and patients.
*Hours are Monday-Friday from 9:00 AM - 5:30 PM with a Saturday rotation from 8:00 AM - 5:00 PM.
ESSENTIAL FUNCTIONS – JOB SPECIFIC
Core Responsibilities
• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up
Additional Responsibilities (for CRS Floater at Columbia and Fulton locations ONLY)
• Train new CRS staff
• Implement new front desk procedures
• Work billing reports
• Attend all company training
• Work closely with Office Supervisors, Office Manager and sites to ensure procedure consistency
• Work with Office Supervisors to keep training manual current
Other Responsibilities
• Regular attendance except as excused
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
EDUCATION
High School/GED preferred
WORK EXPERIENCE
At least one year experience in customer service required
Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.
|
|
Patient Services Associate - Enfield & Hartford - Bilingual Required (English & Spanish) - $21.00/hr
Community Health Center
|