Customer Service Representative
Roth Staffing Companies

Our client is seeking a warm and charismatic Customer Experience Representative to join their Delray Beach team! As the first point of contact for their high-end showroom, the ideal candidate should have experience greeting and assisting customers both in person and over the phone with the goal of creating an exceptional experience for each customer.
This position is 100% onsite - Local Candidate Only!

Responsibilities:

• Greet customers in person and over the phone in a warm and cheerful manor.
• Answer incoming calls timely and professionally.
• Ensure the front desk and showroom are clean and presentable at all times.
• Thoroughly and thoughtfully communicate with each customer to fully understand their needs before taking action.
• Route calls to the appropriate party seamlessly.
• Use judgment to assess when to escalate calls to another party within the organization.
• Ability to complete administrative tasks as needed.

Requirements:

• 3+ years of Customer service and/or Administrative experience.
• Positive and Outgoing demeanor.
• Ability to prioritize and move between tasks.
• High attention to detail.
• Ability to work collaboratively and independently.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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