Customer Service Representative
The Judge Group Inc.

Location: Marlborough, MA
Salary: $20.00 USD Hourly - $22.00 USD Hourly
Description: Our client is currently seeking an Information Center Customer Service Representative (CSR) to join their team.

All qualified candidates may reach out directly to JLUKAS@JUDGE.COM for immediate consideration.

As a CSR, you will play a pivotal role in providing exceptional service to customers through various communication channels, including phone, email, and chat. Your responsibilities will include processing transactions, resolving complex issues, and understanding and explaining a full range of banking products and services.

Responsibilities:

• Effectively communicate with both internal and external customers, identifying their needs and resolving complex issues via telephone and electronic means.
• Perform a variety of transactions, including teller transactions, account withdrawals, and balancing duties.
• Build positive rapport with diverse personalities, maintaining a professional attitude.
• Navigate multiple computer applications while assisting customers.
• Understand and recommend the best products/services to meet customer needs.
• Interact with customers via phone, chat sessions, and email.
• Respond to customer inquiries promptly.
• Demonstrate expertise in online and mobile banking technology.
• Identify and report fraud occurrences.
• Provide online banking assistance, including password resets and bill pay.
• Assist with loan applications and inquiries.
• Meet call center performance metrics.
• Contribute process improvement ideas.
• Protect customer information and comply with regulations.

Qualifications:

• High School Diploma required.
• 1-3 years of customer service experience, preferably in banking or financial services.
• Intermediate technology skills, fluency in Windows Operating Systems, and Microsoft Office proficiency.
• Strong communication, multitasking, and problem-solving abilities.
• Availability for extended hours and weekends.

This opportunity includes a flexible REMOTE work schedule, with in-office attendance required only on Wednesdays.

Should the role pique your interest, please apply now!

Contact: jlukas@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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