Customer Service Representative
The Judge Group Inc.

Location: St. Louis, MO
Description: Our client is currently seeking a Customer Service Representative to manage their most critical & largest accounts with Fortune 500 companies. The CSR will serve as the central point of contact between external customers and the organization for all order entry and order management related activities. The Customer Service Representative provides high quality and professional care by working collaboratively to proactively address and resolve all internal and external customer inquiries.

This is a fantastic company that continues to grow steadily They have low turnover and this position offers a real work -life balance within a people centric culture where everyone is valued / respected. Interested candidates should contact Lee Douglas @ 610 639-6573 or email a current resume to LDouglas@judge.com

This job will have the following responsibilities:

• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
  
• Works collaboratively with internal teams (Sales, Graphics, S&OP, Planning, Scheduling, Data Control, Production, Shipping, Product, etc.) to monitor all open and finished orders, schedule changes, new designs and graphics changes and customer requirements.
• Advises customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
• Works with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
• Coordinates the scheduling of customer shipments and enters shipping information into the designed 3PL systems. Expedites rush shipment and monitors progress through to delivery to customer as applicable.
• Reviews daily spreadsheet from accounting to ensure correct pricing from the prior day. Works with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
• Provides order entry support for other team members when appropriate.
• Proactively assists customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information or resolution of complex issues.
• Build customer loyalty by providing prompt, professional and efficient service while being laser focused on opportunities to improve and streamline processes.

Qualifications & Requirements:

• High School Diploma - College degree preferred
  
• 2+ years of Customer Service / Account Management within Manufacturing
• Working knowledge of ERP/ MRP Systems and/or CRM Software - iSeries and PeopleSoft
• Strong computer skills (Excel, Word, Internet)
• Excellent oral and written communication skills - Ability to communicate with multiple persons & clients simultaneously
• Strong attention to detail and promptly follows up on issues through resolution

Contact: ldouglas@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.