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Deposit Product Manager - Digital
Bank OZK

Little Rock, Arkansas

This job has expired.


Position Description:

Job Purpose and Scope:

Responsible for the strategic development of deposit products and services that empower customers to perform a variety of tasks online via self-service. Researches and recommends new product features and services in order to grow customer adoption/use of product and services and collaborates with Digital Banking and Marketing on product and platform roadmap.

Essential Job Functions:

  • Collaborates with other bank teams such as Digital Banking, Marketing, Learning and Development, Operations, Compliance, etc. for new products, product enhancements, pricing, and promotions.
  • Assesses relevant customer, competitor, and industry insights to help define strategies to improve product experience and portfolio growth.
  • Leads stakeholders to envision, define, and translate the digital product experiences into initiatives and drive execution strategy.
  • Manages a portfolio of digital deposit products and services to ensure all revenue and expense targets are achieved.
  • Monitors and forecasts customer acquisition, adoption and usage of digital products and services in order to identify gaps and develop appropriate strategies to close gaps.
  • Collaborates with Marketing to develop and implement marketing initiatives to drive awareness, adoption and usage of product and services
  • Monitors competitive offers and pricing in order to ensure products are positioned and priced correctly in the marketplace.
  • Understands processes, procedures and technology used to deliver products and services to customers and how those impact the customer experience.
  • Partners with key stakeholders across the bank in order to ensure mutual goals are achieved.
  • Provides bank personnel with information and training necessary to successfully promote and support products and regularly interfaces with bankers on best practices.
  • Perform the role of product advocate on cross-functional teams to drive awareness and adoption of products and services that support achievement of revenue and profit objectives as well as contribute to the bank's growth strategy.
  • Maintains an awareness of new trends and developments for the segments supported and deposit product set.
  • Ensures all products and services stays in compliance with all applicable laws, regulations, policy, and risk requirements.
  • Regularly exercises discretion and judgment in the performance of essential job functions.
  • Maintains good punctuality and attendance to work.
  • Follows Bank policy, procedures and guidelines.


    • Knowledge, Skills & Abilities:
  • Knowledge of product management discipline.
  • Ability to analyze complex financial data and turn it into actionable analysis, insights, and strategic recommendations.
  • Ability to analyze situations and risks, determine paths of action, and execute plans quickly and effectively.
  • Ability to analyze situations and risks, determine paths of action, and execute plans quickly and effectively.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to demonstrate initiative to accomplish work objectives.
  • Ability to work effectively and demonstrate flexibility in a continually changing environment.
  • Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
  • Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
  • Ability to work without close supervision.
  • Ability to demonstrate effective customer service skills.
  • Ability to maintain confidentiality.
  • Ability to work extended hours.
  • Ability to work effectively in a team environment.
  • Ability to maintain attention to detail.
  • Ability to demonstrate effective time management skills.
  • Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.


    • Equipment Used in Job Performance/Working Environment:
  • Computer
  • Telephone
  • Multi-function device


    • Major Job Demands (Physical/Mental):
  • Decision-making
  • Problem-solving


    • Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

    Position Requirements:

    Basic Qualifications:
  • Bachelor's degree in marketing, business, finance, or related field, or commensurate work experience, required.
  • Minimum of five (5) years of product management work experience or a minimum of seven (7) years of work experience in financial services required.
  • Minimum of two (2) years of digital industry experience working on consumer products preferred.
  • Prior deposit product work experience preferred.


    • Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.


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