Director - North American Technical Resource Center
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently accepting applications for the position of Director- North American Technical Resource Center

Primary Tasks:

• Lead, direct and manage all aspects of the Fleet & Mobility Technical Resource Center, supporting Fleet & Mobility's suite of maintenance products and services.
• Lead, direct and manage a remote team of supervisory staff, training and command center staff and technicians.
• Identify opportunities to optimize technical resource center systems, processes and staffing to achieve optimal quality and efficiency.
• Identify and drive results against the KPI's that drive the overall quality and success of the technical resource center.
• Support sales and client retention efforts internally and externally by articulating the capabilities of the technical resource center to drive value and cost savings for clients.
• Handle client escalations and support client review meetings as required.
• Prepare and present reports, analyses, and recommendations to executive management regarding KPIs, operational challenges, and opportunities for growth and optimization.
• Collaborate with cross-functional teams to ensure alignment of Fleet operations with overall business growth, goals, and objectives.
• Establish and maintain relationships with key internal and external stakeholders such as Procurement, IT and Telephony, Legal, Human Resources, as well as, clients' representatives, and vendors involved in fleet maintenance operations. Establish strong communication and feedback loop to support operational efficiency and customer expectations.
• Set direction and ensure compliance with technical resource center regulatory and quality requirements.
• Stay updated on industry trends, regulations, and emerging technologies relevant to fleet maintenance and mobility management and call center operations.
• Ensure compliance with all relevant laws, regulations, and company policies pertaining to fleet operations, safety, and environmental sustainability.
• Perform all other duties and special projects as assigned.

Relevant Work Experience:

• 8+ years' experience, including 5+ at a leadership level; multiple levels of reporting relationships across a large team strongly preferred
• Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines
• Demonstrated experience creating and presenting business plans and recommendations to executive leadership
• Demonstrated ability to lead and execute multi-faceted initiatives across multiple organizational levels and across multiple functional areas

Education and/or Training:

• Bachelor's degree in a related field required, Master's preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $189,530.00 - $298,515.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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