Engagement Officer
University of Miami

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The Division of Development & Alumni Relations supports and promotes the mission, purpose, and priorities of the University of Miami through fundraising and engagement by building and nurturing strategic philanthropic relationships to improve and transform the lives of individuals and communities. We are committed to values central to the Division-Service, Gratitude, Trust, and Partnership-which guide our strategic thinking, decision-making, and day-to-day interaction with each other and our stakeholders.

General Overview:

The Regional Engagement Officer will serve as the market expert for a designated region of the United States, including regular travel, management of regional volunteers, solicitation of gifts, and strategic alignment of events and programs in market to support engagement and fundraising objectives.

This role is part of the Regional Engagement Team, which is responsible for all national and international engagement of constituents including alumni, parents, donors, and friends of the University. This team manages nearly 40 'Canes Communities, regional councils, and develops appropriate University national tours. This team also serves as front-line regional engagement officers (each managing a small portfolio), proactively meeting constituents in top tier markets to get them involved and soliciting them for gifts under $100,000. The regional team serves as volunteer engagement experts and will strategically pair up constituencies with opportunities for engagement, working to actively move volunteers through a pipeline of involvement and trajectory of giving.

Essential Responsibilities:

• Collaborate with the Senior Director of Regional Engagement to develop the strategic vision, management, and marketing of regional engagement, outreach, programs, and events that encompass both engagement and fundraising, and that foster a high level of participation and that meets the established core metrics/annual objectives.
• Build relationships with alumni and friends of the University in key markets to strengthen the network of 'Canes across the country; document engagement interactions in CRM.
• Conduct outreach to alumni regularly through emails, phone calls, visits, and events to ensure that alumni feel connected to their alma mater; celebrate milestones with alumni and document engagement interactions in CRM.
• Create regional programming/events that will appeal to a diverse audience, including alumni, parents, donors, and friends of the University, that strategically align with core objectives, and that will include participation by the President, Vice President, Deans, University staff, administration, and faculty as appropriate. Leverage events and communications teams to support the logistics of these programs.
• Manage the scheduling, budgeting, planning, relationship management, marketing, and execution of programs/events in collaboration with events and communications teams. This includes but is not limited to signature programs in key markets.
• Maximize constituent engagement for all programs and events by using various recruitment and communication vehicles including but not limited to social media, digital media, direct mail, list serves, websites, telephone campaigns, volunteer outreach efforts, and personal contacts; this outreach should be conducted pre and post event.
• Develop and manage a portfolio of constituent prospects to engage and solicit on an annual basis.
• Collaborate with Unit Development to partner with Schools and Colleges to enhance our programing, highlight program faculty and accomplishments in unit, and elevate the university's brand across the country.
• Identify and recruit volunteers to provide support for university programs, such as Young Alumni Leadership Council, UM Alumni Association Board, student recruitment representatives, alumni career services, reunion committees, Annual Giving, and campaign initiatives.
• Administer and manage the fiscal reporting with full responsibility and accountability for assigned program budgets.
• Develop an effective plan to implement best practices within the programs (i.e. recruitment of 'Canes Community volunteers, alumni engagement, data clean up, update of constituent records, peer benchmarking, etc.) and utilize these best practices to create a culture of continuous improvement.
• Assist the Senior Director of Regional Engagement with any matters or responsibilities deemed appropriate.

Minimum Qualifications:

• Bachelor's degree with a major emphasis in Business/Marketing and/or Communications preferred.
• A minimum of five (5) years of effective and relevant work experience in event and program planning with some fundraising experience. Experience working with volunteer based support groups or constituents and special event coordination is essential. Any relevant education, certifications and/or work experience may be considered.
• Excellent social and customer service skills, and initiative mixed with sound judgment; good verbal and written communication skills are required, as well as the ability to interact with all University constituents.
• Ability to manage events and projects from start to finish, managing time and tasks effectively.
• Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of initiatives.
• Need to be a strategic thinker with excellent organizational and interpersonal skills, and a philosophy of teamwork and hands on implementation.
• Ability to persuade and negotiate with internal and external audiences required.
• Must exhibit a willingness to provide outstanding customer service, and an outgoing receptive personality.
• Should be comfortable working independently; follow directions of, accept constructive criticism from, and seek advice from their supervisor.
• Must have an excellent command of all Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• A flexible schedule due to the high time demands of the position is expected.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
A10

This job has expired.