Enrollment Service Representative
Columbus State University

Enrollment Service Representative

Job ID: 270752
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.

CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.

Department Information

Enrollment Services

Job Summary

We are looking for a collegiate prospect who can assist prospective and current students and parents with recruitment, admissions, student financial services, and registrar questions. They must communicate with faculty and staff to ensure students' enrollment needs can be addressed efficiently.

Responsibilities

The Enrollment Services Representative position in the Office of Admissions assists students and parents by answering any questions regarding recruitment, financial aid, admissions, or registrar. Assisting the enrollment staff and various enrollment departments within the Enrollment Management Division. An Enrollment Service Representative main responsibilities are taking phone calls, providing the maximum level of customer service, and staying abreast of new program requirements, federal financial aid changes, and all ongoing at the university. Processing some enrollment documents. You will perform callbacks to students throughout the day while logging incoming call descriptions and solutions.

Required Qualifications

Minimum qualifications include an Associate's or a Bachelor's degree with at least two years of experience in a customer service-driven field or a combination of education and experience. Experience in customer service and general office functions. Good interpersonal, nonverbal, written, and oral communication skills. Ability to use critical thinking skills to find the answers to questions. Ability to multi-task between taking calls & using computer functions simultaneously.

Preferred Qualifications

Preferred qualifications include bachelor's degree, knowledge of admissions, financial aid, registrar, student accounts, and call center experience.

Proposed Salary

The proposed annual salary range for this position is $34,868- $37,852 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, and Abilities include reliability, dependability, confidentially, excellent written and oral communication skills, professional but personable demeanor.

Contact Information

If you have any questions or concerns, please contact Viola Alexander, Director of Admissions, via email at alexander_viola@columbusstate.edu.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities;
• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is not considered a position of trust.

Background Check

CSU Background Standard Only


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=270752&PostingSeq=1







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