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Under the general direction of IT Service Support Regional Manager, the IT Field Support Analyst (FSA) Provides customer service to an assigned end user base and is responsible for the maintenance and administration of computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. This role is the face of IT and will act as a liaison between IT and the end user for Level 2 IT related needs. This role will provide mentoring and guidance to other employees. Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways and has a comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures.
Key Responsibilities:
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