Financial Service Representative (Part Time)
Flagstar Bank N.A

Job Summary
Responsible for interacting with customers and providing exceptional service by greeting them as they enter one of our branches, and by processing financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards. This position requires professional conversations with customers to identify their needs for additional services and by introducing them to a banker. Entry level branch position.

Job Responsibilities:

• Customer Relations/Satisfaction: Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts. Demonstrate strong customers service skills and the ability to resolve problems and prevent customer dissatisfaction. The FSR position is one of the primary transaction positions within a branch.
  
• Sales: Meet and exceed sales and referral expectations by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist (branch team, FC, and MLO) to serve the customer's banking, mortgage and investment needs. This may include participation in 'Call Nights'.
  
• Operations: Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch. May also acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems.
  

Job Requirements:

• 6+ months cash handling experience, required
  
• 1+ year of finance, sales or customer service experience, required
  
• HS Diploma, GED or Foreign Equivalent, required
  
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
  
• Demonstrated computer proficiency
  
• Desire and willingness to call on prospects and existing clients for sales opportunities.
  
• Strong listening, verbal and written communication skills
  
• Demonstrated ability to work well in a team environment
  
• Demonstrated ability to follow company policies, guidelines and procedures
  
• Strong attention to detail and ability to multi-task
  
• Demonstrated ability to maintain confidentiality using tact and diplomacy
  
• Maintain professional dress attire and demeanor
  
• Ability to work branch hours, including weekends and some evenings
  

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Internal Use Only: I-Hrly

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