Front Desk Security
Volunteers of America - National Services

Front Desk Security

Are you looking for an easy position, that allows you to sit back, relax, and still do a good job?

Come join our awesome team as Front Desk Security at Chestnut Hill in Toledo, Ohio!

Chestnut Hill is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Front Desk Security Job Highlights:

• 403(b) Retirement Plan;
• Career scholarships;
• Quality training, continuing career education and leadership programs;
• Dental and Vision Insurance

About the job:

The Front Desk Security will be responsible for answering incoming tenant calls, utilizing company policies to solve tenant issues and directing calls to the managerial team when necessary. Front desk personnel are often the first point of contact for tenant product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.The front desk provides 24-hours per day, seven days a week coverage and therefore is authorized to act in management behalf during times management staff is not on site.

Job Requirements:

Required Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Degree or GED
• Valid driver's license and insurability under agency insurance policy.
• Adult CPR and standard first aide certificates.
• Experience in answering the phone and taking messages
• Possess strong written, verbal and interpersonal communication skills, organizational skills.
• Work well in a team context.
• Ability to appropriately handle confidential and sensitive information.
• Having or showing an attendance record well above average.
• Pass background screening (drug, employment history and criminal)

Essentials:

• Answer incoming customer phone calls and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
• Represents the agency/program professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
• Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log in any occurrences during shift
• Follow all procedures in desk manual.
• Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
• Responsible for desk coverage until replacement arrives.
• Attend all required meetings.
• Must be able to communicate effectively with residents and staff members.
• Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
• Promotes the program grievance procedure as a preferred response to problems.
• Strategizes with co-workers on how to most effectively respond to clients.
• Provide backup assistance and support to staff when dealing with an emotionally charged situation.
• Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
• Reports and documents all material or maintenance problems through work orders. Prepares and responds calmly to emergencies, drills and unusual incidents by taking immediate action when the situation has stabilized in accordance with agency/program policies and procedures. Contacts appropriate authority in the event of activity that endangers others or disrupts the peaceful enjoyment of the facility.

Our 2022 Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not "just a job".

Take pride in helping others, and join us today!

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

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Job Snapshot

Employee Type
Part-Time

Location
Toledo, OH

Job Type
Installation - Maint - Repair

Experience
Not Specified

Date Posted
11/12/2022

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