RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk Specialist II in Sunrise, FL (Florida).Responsibilities:- Help Desk Specialist II will provide technical support to users of the company's IT systems, including computers, software, and peripherals
- Provide technical support to employees experiencing issues with A/V and web conferencing solutions
- Diagnose and resolve technical issues with equipment such as printers, scanners, desk phones, web conferencing equipment, and network equipment like switches and wireless access points
- On-board new users (e.g., set up new user accounts, passwords, permissions, hardware, software)
- Off-board separated users (e.g., remove users, reclaim software licenses, retrieve corporate assets)
- Provide training and guidance to users on how to use the company's IT systems
- Troubleshoot multi-factor authentication (MFA) issues
- Maintain and update the company's IT systems, including the telecommunications systems
- Monitor the company's IT systems for security breaches and other problems
- As a Help Desk Specialist II, you will implement and maintain security measures to protect the company's IT systems
- Document all their work in the corporate ticketing system, communicating with the users on ticket progress
- Maintain and update documentation on A/V and web conferencing solutions
- Work with other IT staff to maintain the company's IT infrastructure
- Escalate to Administrators, Engineers, and vendors as necessary to resolve more complex issues
- Stay up to date on the latest A/V and web conferencing technologies
REQUIREMENTS:
- 3+ years of experience in technical support
- 1+ years of experience supporting A/V and web conferencing solutions
- 1+ years of experience supporting Google WorkSpace (pka G-Suite)
- Experience supporting MacBooks running the most recent versions of macOS
- Advanced knowledge of Microsoft Productivity Suite, e.g., Word, Excel, Outlook
- Understanding of A/V technologies and web conferencing platforms
- Strong understanding of computer hardware and software
- Strong technical skills in hardware, software, operating systems, and networking
- Proficiency with both Windows and macOS operating systems
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to work under pressure
- Ability to meet deadlines
- Ability to learn new technologies quickly
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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