Image Service Representative
Brigham & Women's Faulkner Hospital(BWFH)

Full-time 40 hours. Monday - Friday 8:00am - 4:30pm

The Radiology Image Service Representative works with outside providers and patients to appropriately distribute copies of radiology studies and reports.

Responsibilities include but are not limited to:

• Answering phones and reviewing phone messages to appropriately image requests.
• Utilizing tools such as EPIC, Visage, and CD burning systems for studies and reports.
• Obtaining written authorization in hard copy form from patient's wishing to have their images sent to another location while not personally arriving to the image service center.
• Greeting patients in a professional manner both in person and on the phone.
• Checking photo identification for those patients who personally arrive to the image service center to pick up their images.
• Printing hard copy reports for all requested exams.
• Utilizing CD burning system to create image discs or send images via the cloud.
• Documenting in the EPIC module the sign out with date and type of studies.
• Utilizing US mail for routine image requests, and FED EX for urgent requests.
• Assists in communication requests from outside providers by answering and transferring phone calls as needed.
• Adapts to the workflow plan set out by support services supervisor and radiology program manager as necessary to a changing environment.
• Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
• Ensures that all clinicians are aware of any issues regarding processing requests and make sure they are handled in a timely manner.
• Participates in workflow and adapts the workflow as necessary to a changing environment.
• Monitors the equipment performance and takes the appropriate measures to have the problem resolved (i.e. arrange service & repairs)
• Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care

Grade: 110

About Brigham and Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.

Qualifications

• High school diploma required.
• BCLS, preferred.
• Medical field experience preferred
• Staff adheres to all C.A.R.E. Standards
• Must be able to multi-task and think in a proactive manner.
• Work in an area that can be noisy and have temperature/ humidity variations.
• Continuous sitting and standing
• Able to lift 25 pounds.

EEO Statement
Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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