Incident Coordinator
Wsfs Financial

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The Business Continuity Incident Coordinator will lead corporate-wide Incident Management efforts. This position will be responsible for leading the coordinated resolution of all incidents to include but not limited to third-party service outages, facility, and technology issues. This position will partner with key stakeholders (HR, facilities, Physical Security, Network, Production Support, etc.).

Job Responsibilities:

• Drive and deliver Continuity and Incident Management commitment, support, ownership, accountability, and results.
• Support in disaster recovery of the company's critical business functions, where required.
• Responsible for managing enterprise-wide response coordination for disruptive events to include coordinating and conduct any incidents that require situational awareness calls.
• Coordinate and conduct pre-mortem and post-mortem meetings including creating and maintaining Executive Incident Summary Reports.
• Collaborate with internal stakeholders to include Human Resources, Information Technology, Facilities and Security multiple incident management groups.
• Tracking, maintaining and follow up of lessons learned and action items in current dashboards to include documenting impacts, resolution activities, timelines, and root cause information.
• Collect metrics and produce analysis including monthly reports for incidents.
• Maintain, create, and update Emergency Action Plans.
• Maintain and update emergency communications lists in notification tool.
• Activation of our Emergency Notification tool to Associates.
• Any Ad Hoc Continuity tasks that may arise.

Minimum Requirements:

• Bachelor's degree in a relevant technical discipline and/or related Business Continuity / Disaster Recovery / Risk Certifications preferred. ABCP or CBCP preferred.
• Ability to travel within the WSFS Bank footprint in the Greater Philadelphia area on a hybrid schedule with an availability to be on call on a 24x7 basis.
• 2 years of Business Continuity and Disaster Recovery experience.
• Must have knowledge of Banking regulatory requirements to include FFIEC, NIST and ISO 22301.
• Must have expertise in planning, organizing, and directing the testing of emergency response, recovery, and business resumption procedures.
• Must have experience in the development of Business Continuity Plans including emergency response, and crisis management plans.
• Must have excellent written and oral communications skills.
• Must have the ability to present and interact with various levels of management including the Senior Management team and Board of Directors.
• Must have a willingness to seek out and facilitate areas of constant improvement.
• Must have excellent organizational, multitask, ability to streamline processes and project management skills a plus.
• Must have the ability to be flexible and enthusiastic when providing service including being able to adjust quickly to shifting priorities.
• Must have excellent proficiency with Microsoft suite to include Office, Word, Excel, PowerPoint, and Teams.
• Must have incident response experience to include the ability to remain calm under pressure, act decisively with a sense of urgency and effectively navigate under rapidly changing / ambiguous environment.
• Experience with Alert Media, if possible.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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