Instructional Systems Designer
One Call Medical, Inc.

Instructional Systems Designer

We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.

Salary Range: 55,700.00 - 83,500.00 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 55,700.00 - 83,500.00 Salary

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
• Generous paid time off, 8 company holidays, and 2 personal days per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

JOB SUMMARY:

The Instructional Systems Designer analyzes, recommends, develops, and supports innovative instructional solutions to meet a variety of educational needs using appropriate technology, grounded in educational theory and instructional design. Creates standard and custom training programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning), self-paced course materials, multi-media e-learning courses, and training programs that support end-user programs.

GENERAL DUTIES & RESPONSIBILITIES:

• Follows best practices in technical development to ensure a consistent development process.
  
• Design and develop blended learning curriculums, courses, facilitator guides, job aids, software simulations, and criterion-based assessment tools to enable learning of new technology initiatives and solutions.
  
• Designs effective instructional materials, interactions, simulations, and assessments to support the required instructional strategy.
  
• Author eLearning lessons, storyboards, exercises and supporting material either independently or in collaboration with other content developers and/or subject matter experts
  
• Will work closely with One Call stakeholders and subject matter experts to analyze learning and performance objectives and instructional strategies and solutions
  
• Responsible for analysis, design, development, implementation and evaluation and ongoing maintenance of training programs and course materials.
  
• Responsible for management, coordination, and troubleshooting of learning management systems/training portals, and training related websites and applications, including communication with internal and external users. Develop a solid understanding of One Call products and processes to complete tasks.
  

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Bachelor's Degree required (in Instructional Design preferred), or equivalent work experience.
  
• Instructional Design or e-Learning Development Certification, Technical Writing, Web Design and Development, or the equivalent combination of education, training, and work experience.
  
• Contact or call center systems curriculum design experience preferred.
  
• Experience organizing complex information and content into a coherent and logical outline and narrative
  
• Experience with eLearning authoring tools: Captivate or comparable tools for developing interactive learning experiences
  
• Proven experience applying Adult Learning Theory to create courseware, including identifying learning objectives and outcomes, course scripts, and course storyboards
  
• Strong communication skills, especially written; able to translate complex concepts into appropriate language for a wide range of learners with varying backgrounds
  
• Experience using ADDIE development methods
  
• Most importantly, a passion for systems analysis, technology, and learning
  
• Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications, and technical specifications as they pertain to course development.
  
• Follows best practices in project management to develop and track project schedules using a consistent project management methodology
  
• Uses current and state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials / web-based training content.
  

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Thorough knowledge of instructional design principles and methodology.
  
• Understanding of adult education concepts.
  
• Practical experience using information design and mapping concepts.
  
• Experience managing learning in an LMS, Cornerstone preferred.
  
• Ability to complete voice narrations for learning modules.
  
• Skill in preparation of course material for all training modalities (written manuals, online content, etc.).
  
• Skill in developing training assessments that effectively measure learner comprehension and evaluations for feedback to make improvements based on results.
  
• Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills with a proven ability to meet deadlines.
  
• Written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar.
  

• Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience.
  
• Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally.
  
• Flexibility, versatility, dependability.
  
• Strong analytical and problem-solving skills.
  
• Ability to function well in a high-paced and at times stressful environment.
  

• Proficient with the Microsoft Office Suite.
  
• Collaboration expedience with training department management to define resource requirements.
  
• Proficiency in providing verbal and written status updates for projects as required. Takes a lead role in developing a strategy, managing, and administering learning management systems/training portals, and training related websites and applications (i.e. - intranet, extranet).
  
• Skill using development tools and technologies. Expert skill level with all development tools and technologies. Works with minimal supervision. Typically requires a minimum of 1-3 years of experience in instructional design, course development, technical communications, or a related field.
  

PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:

• For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear.
  
• The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
  
• Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
  
• The work environment utilizes florescent lighting; noise level is moderate.
  
• The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
  
• Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
  
• Please be advised this job description is subject to change at any time.
  

This job has expired.