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The Change Management IT Analyst effectively determines operational objectives, gathers information, and evaluates output requirements and formats. Plans, designs, and enforces policies that support adherence to defined service level agreements and relevant performance metrics between business teams and the IT organization. Perform research and analysis of complex issues, monitor progress, and deliver satisfactory resolutions to the various aligned business units.
Facilitates and enforces IT Change Management policies, procedures, and standards. Performs additional Demand Management activities, including creation and maintenance of documentation, creation of reports for aligned business units, review of data trends in the service catalog, root cause analysis, and identifying opportunities for automation. Drives utilization of information, statistics, and reporting. They also:
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