IT End User Services Specialist
Millipore Corporation

At MilliporeSigma, as the IT Desktop Support Services Specialist, for our Kankakee, IL location. This is an onsite role. You will be accountable for the delivery of IT support, services, and customer experience, at our US sites. In this role, you will guide customers through all support processes (including Global) when needed. Specific responsibilities include: Act as 2nd and 3rd-level onsite support for incident managementWork as part of the local IT team supporting all onboarding and transfer requestsAssist with production environment of the site, including onsite support of printers and handheld scannersProvide support for any integration (M&A) activitiesWork with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locallySupport all services relating to Lifecycle management, Asset Management, License Management and User Access management for end-user software and hardwareAlways provide a positive and supportive experience for our colleagues. Seek support from team members in difficult situationsMaintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available)Engage in Innovation activities such as process improvements, pilots, PoCs, etc.Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleaguesHandle needed inquiries and escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUSAct as "remote" support for our Urbana, Ohio office. This will involve approximately one trip per month to the Urbana office to provide onsite supportTravel up to 10%

Physical Attributes:

Lift at least 25lbsSit or stand for extended periods of time

Who You Are:

Minimum Qualifications:

High School Diploma or GED2+ years of experience in a customer-facing role supporting laptops, desktops, Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel), Active Directory1+ years of experience supporting mobile devices (iPhones, iPads)

Preferred Qualifications:

Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Jamf, Mobile Iron, etc.Experience supporting macOS devicesMicrosoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCMBachelor's Degree in any disciplineITIL Certification