Job Title: IT Support Specialist I
FLSA Status: Non- Exempt
Department: Office of Information Technology (OIT)
Title of Manager/Supervisor: Manager of Customer Service & Communications
Number of Employees Reporting to this Position: 0
Range: $19.00- $23.00 based on experience
Position Summary: Acts as the "first line of support" for the entire Clarkson University Community. This person will reside at the Helpdesk counter (currently located on the 2nd Floor, ERC) and serves as the primary point of contact for walk-up and phone call inquiries to the University's OIT Helpdesk. Provides first-tier support for telephone, media, and computer technology issues within the Office of Information Technology (OIT) organization. Escalates issues as needed to appropriate OIT personnel and delegates all other issues to the appropriate department or team.
Position Responsibilities:
Health & Safety: All staff has a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff is therefore required to adhere to the University's Health, Safety, and Environmental Policy & Procedures.
DISCLAIMER: The above statements are designed to indicate the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, responsibilities, skills, and qualifications required of personnel so classified
Essential Skills:
Education:
Minimal Qualifications: High School Diploma or equivalent.
Preferred Qualifications: Associate's Degree in Computer Science or related field.
Experience:
Minimal Qualifications: 2 years relevant experience
Preferred Qualifications: 4 years of relevant experience
Physical Demands:
The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Special Instructions to Applicants: An equal opportunity/affirmative action employer, Clarkson actively seeks and encourages applications from minorities, women and people with disabilities.
All offers of employment are subject to the applicant successfully passing a background check (including, but not limited to, employment verification, educational and other credential verification, and criminal records).
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