JSS Fleet Manager Analyst

Tucson, Arizona

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe. When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power our world - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer's needs. Join us.

It's More Than a Job, it's a Career - YouTube

Caterpillar's Job Site Solutions (JSS) group, part of the Resource Industries Sales, Services and Technology division, is currently seeking a Fleet Manager Analyst. In this role you will be responsible for executing Caterpillar led long term service agreements. This will include managing machine and component performance targets to fulfil customer specific contractual commitments in a profitable manner. These commitments include specific deliverables in equipment management, safety, sustainability, and financial performance. You will work directly with customers, dealers, and Caterpillar partners to successfully deliver these commitments.

The Fleet Manager Analyst has primary responsibility for managing a machine portfolio through data management and dealer partnership.

What you will do:

  • Monitoring machine data to support a strategy for managing units for maximum component life
  • Achieving alignment of various parties at Caterpillar, dealers, and end-user facilities.
  • Partnering with dealer personnel to drive timely completion of contractual commitments for each unit.
  • Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of Caterpillar and Dealer Capability.
  • Providing and applying solutions to problems in a customer-working environment.
  • Working with Caterpillar Product Groups and other internal Business Units to ensure a complete understanding of the technical and operational capabilities of our equipment, technology, and services.
  • Creating innovative and new value-added solutions to improve how we execute within these agreements with the goal of improved risk management, scalability and customer value.
What skills will you have:

The ideal candidate will be detail-oriented and collaborative, with outstanding interpersonal skills and the ability to define risks, resolve problems, and gain alignment. Will have the ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative working relationship with others inside and outside the business unit. They possess superior organization and prioritization skills, are self-motivated in completing their work, and have the confidence to make decisions and take initiative. Will be a fast learner and likes to constantly learn new platforms and tools as part of their work.

Skill Descriptors

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:
• Discusses industry-specific flagship products and services.
• Demonstrates current knowledge of the regulatory environment for industry segment.
• Describes the contribution of own function as it relates to the industry segment.
• Participates in major industry professional associations; subscribes to industry-specific publications.
• Currently works with a major industry segment and associated functions and features.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
• Describes qualities of effective and ineffective negotiations.
• Explains the basic concepts of negotiating.
• Accesses organizational policies and practices for negotiating.
• Utilizes techniques for establishing rapport and building trust.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:
• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
• Describes general concepts, practices and benefits of value-based versus product selling.
• Documents proposed product/service solutions to be presented to potential customers.
• Pursues additional 'value selling' education or training to enhance traditional sales practices.

Degree and Experience Requirement:
  • Bachelor's Degree or International equivalent OR equivalent experience preferably in engineering, marketing or business.
  • 2-5 years of progressively responsible job-related experience utilizing, managing, engineering, manufacturing or marketing heavy equipment.
  • 2 years direct field experience managing the health of heavy equipment fleets either as a dealer representative or user
Top Candidates will also have:
  • Working knowledge of Caterpillar, heavy equipment, product support, telematics, safety, and environment operations.
  • Superior relationship building skills and the ability to influence teams to successfully execute all aspects of customer agreements.
  • Superior communication skills - both written and verbal - that range from operational and technical discussions to dealer and executive presentations
  • Demonstrated deep subject matter expertise and experience in the management of equipment fleets or direct responsibility for maintenance & repair contract management.
  • Field experience working with/for Cat Dealers or customers.
  • Excellent problem-solving skills - strategic, inquisitive, solution-focused, and engaged in peer-to-peer support.
  • Be a user of or willing to learn tools such as PowerBI/Tableau.
Additional information:

The location for this position is Tucson, AZ or Peoria, IL.

This position will require 10-25 % travel.

Sponsorship is not available.

Relocation assistance is not available for this position.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

Posting Dates:
February 23, 2024 - March 8, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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