Junior Key Account Manager
SGS North America Inc.

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

Summary

As the Junior Key Account Manager, you will identify and generate business development opportunities, cultivate, and expand client relationships; close leads and support account sales strategies and goals developed with the Sales Business Development Manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for building effective and professional relationships to grow account share according to strategic account management plan in close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams.
• Develop, communicate, and maintain all program documentation: Work Instructions, SOP's, Protocols, Program Manuals, Submission Request Forms, and Client vendor list by product category and country on a timely basis.
• Prepare, maintain, and analyze customer testing, inspection, audit reports and newsletters on a monthly basis to look for trends and provide recommendations to Sales Manager.
• Coordinate department workshops, seminars, team training, etc. which are provided by SGS, with Client teams and suppliers.
• Must stay informed with industry news and SGS goals and initiatives, in order to effectively communicate with clients and offer strategic solutions for their business needs.
• Monitor Data quality on the CRM database and provide support to the Client team.
• Address customer complaints or issues in coordination with respective required disciplines.
• Adheres to internal standards, policies and procedures.
• Performs other duties as assigned.

• Bachelors degree or equivalent educational background in Analytical Sciences, Engineering, Business, or related field AND
• 2+ years experience in multinational organization in the professional services industry.
• Highly motivated, dedicated, professional, dependable, detail-oriented, self-managed, results-oriented, and a strong sense of urgency.
• Strong communication, time management, and organizational and follow-up skills.
• Creative thinking to develop innovative solutions to solve customer requirements and expectations with proven problem-solving abilities.
• Customer-focused, solid integrity practices, excellent work ethic and ability to adapt quickly to a dynamic environment.
• Willing and able to interact with Clients on a regular basis including face-to-face, video and phone conversations in a global network operating in various time zones.
• Must be a Goal Oriented Team player; Expected to meet or exceed a yearly individual and sales performance quota.
• Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Proficient Microsoft Office skills (Word, Excel, PowerPoint, and Outlook).
• Proficient in English (written and oral); other language skills are a plus.
• Experience in Electrical and Electrical industries are a plus.
• Travel as needed and required to support the business