Mentoring/Youth Senior Case Manager
Church World Service, Inc.

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

Responsible for the development and oversight of the CRS Mentoring/Youth Program. The incumbent ensures program quality and performance related to the program. Responsible for ensuring that services are youth centered, culturally and linguistically appropriate, community-based services to immigrant youth that reside in the local community.

Responsibilities

• Assist the CRS Program Manager with supervision of the Mentoring/Youth Program Case Managers, program reports, and coordination of client services.
• Responsible for the day-to-day operations of the mentoring/youth program.
• In conjunction with the CRS Program Manager, the Senior Case Manager will hold monthly meetings with program staff to ensure program services are delivered at the expected level.
• Ensure that ratios and appropriate supervision levels are continuously met as per contract requirements.
• Support mentoring/youth program team members to troubleshoot crisis issues that arise with children and responsible adults.
• Responsible for coordinating services with parents, schools' staff, tutors, libraries, extracurricular activities, and other entities to ensure that the youth's needs are met.
• Responsible for entering accurate client information, case notes in a timely manner, and all other required forms and documentation.
• Responsible for ensuring that case files are in accordance with specifics of the CRS grant and CWS/IRP standards and procedures.
• Conduct a first assessment to identify the participants' needs.
• Work with families to develop appropriate plans for the participants, such as a mentoring schedule or a youth development plan.
• Monitor progress towards goals and objectives, communicating with parties involved in the case, and adjusting as needed.
• Create a monthly review to analyze program progress.
• Communicating regularly with participants and their parents about their progress in meeting goals and objectives.
• Reviewing report cards from school or other professionals involved in the case, such as teachers and tutors, to ensure that progress is being made.
• Coordinating tutoring sessions to provide school assistance to improve GPA results and help the participant to achieve their goals.
• Assessing the needs of the participant, identifying risk factors, and creating a case plan that outlines goals and objectives.
• Providing support and guidance to participants and families during times of transition or crisis, including divorce, illness, or death in the family.
• Monitor the safety and well-being of participants including but not limited to indications of abuse and neglect.
• Serve as a mandated reporter and work with child welfare as needed.
• Network and develop partnerships within the local community to educate providers on participants' needs and to reinforce/increase partnerships in relevant areas.
• Participate in local and regional meetings that pertain to service provision for the target population.
• Perform other related duties and special projects as requested.

Qualifications

• Excellent interpersonal skills, the ability to work independently, and as part of a team.
• Strong writing and verbal communication skills.
• Strong professional ethics and sensitivity in dealing with confidential matters.
• Strong organizational and time management skills.

Education:

Bachelor's Degree and/or equivalent work experience in social work, education, psychology, sociology, or other behavioral science.

Experience:

Minimum of 4 years' experience working with children and youth, mentoring and family reunification/ preservation, and or foster care/child welfare; previous work experience and interest working with foreign born populations is required.

Other Skills:

Proficient in Microsoft Office applications. Flexibility to work evenings and weekends as assigned. Fluency in English, Haitian Creole and/or Spanish fluency required (spoken and written).

Special Requirements

• Must have a valid driver's license and suitable transportation.
• Must complete motor vehicle record check.
• Must be willing and able to travel.
• Background check required.
• Level 2 Fingerprint check required.

Benefits

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits

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