Office-PAX Svc Supervisor - CT & IL
Total Airport Services, Inc.

Chicago, Illinois


SUMMARY
Coordinates and follows up on activities by performing the following duties personally or through subordinate supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Coordinates staffing according to flight schedules.
- Ensure employees report on-time and ready to work.
- Manages employee hours (straight and overtime to minimize labor expenses).
- Works with management to ensure risk assessments are current and up-to-date.
- Ensures employees comply with all safety rules.
- Ensures employees are trained and current on the equipment they use.
- Hold daily safety briefings with the crew.
- Ensures employees are complying with all carrier/customer requirements.
- Assists in the hiring and training of personnel and the coordination of new hire paperwork.
- Conduct performance evaluations on ramp crew.
- Communicates and provides feedback to/from customers (including multiple locations where applicable).
- Directs agents in how to lift, load/unload transport baggage, mail, and cargo to/from aircraft.
- Gains operational certification in ground support equipment.
- Completes daily flight logs, incident/accident reports, and other required paperwork as needed.
- Attends company and carrier meetings as required.
- Adheres to all company policies, practices, and procedures and ensures the same with all personnel.
- Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Direct supervision of a department involving responsibility for results in terms of costs, methods and personnel. Directly supervises 10 employees in Passenger Services. Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring of employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each
Essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma or GED; and over one year up to and including three years of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of:
and EzLabor Payroll systems

  • MS Outlook Communication Management software
  • MS Excel Spreadsheet software
  • MS Word Word Processing software
  • Internet Usage and PC and/or MAC and Windows Usage experience
CERTIFICATIONS, LICENSES and REGISTRATIONS
- Valid State Driver’s License
OTHER SKILLS AND ABILITIES
- Familiarity with OSHA requirements
Data entry skills
- Strong verbal and written skills
- Leadership skills
- Able to score at least 90% on TAS Supervisor test
OTHER REQUIREMENTS
- May occasionally be asked to run local errands.
- Security Clearance, (for airport security purposes) pass a 10-year background screening.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally required reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; regularly required to stand, walk and sit; use hands to finger, handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to working in high places; fumes/airborne particles; toxic/caustic chemicals; regularly exposed working near moving parts; and outdoor weather conditions. The noise level in the work environment is usually loud.

TAS provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

TAS expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.


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