On-Site Engineer III, Field Service
Thermo Fisher Scientific

Job Description

When you join us at Thermo Fisher Scientific, you'll be a part of a hard-working, motivated team that shares your passion for exploration and discovery. With the largest investment in R&D in the industry, we give our people the resources and chances to create important contributions to the world.

How will you make an impact?

Thermo Fisher Scientific provides integrated solutions, instrument, and enterprise services to our customers. As an Onsite Field Service Engineer, you will be part of leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on benchtop laboratory instrumentation systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

What will you do?

• Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:

• Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
• Liquid Handlers (Agilent BRAVO)
• Cell Counters (Beckman ViCell XR)
• Thermo Corona CAD
• Shimadzu UV-Vis
• Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)

• Perform instrument repairs on additional assets as needed by the customer.

• Must be determined to provide results for the customer, working in conjunction with other ULS teams and Sales.

• Must be willing and able to become proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.

• Must be able to plan and manage time and schedule to ensure monthly planned and corrective services are completed within customer acceptable timelines.

• Reviews reports and documentation from customers and inspect services malfunctioning product to determine nature and scope of problem.

• Analyzes review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action.

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

• Other duties may be assigned.

How will you get here?

Education:

Bachelor's Degree in Chemistry, Sciences or related field preferred

Experience:

• 5+ years hands-on experience as a Service Engineer is helpful, particularly working with analytical instrumentation in particular Chromatography.

• Hands-on experience with benchtop lab instrumentation systems.

Knowledge, Skills, Abilities:

• Effective interpersonal skills and establishing good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

• Must be available to travel overnight up to 10% within the territory or other areas for training as the need arises.

• Ability to safely lift and carry 25-30 lbs continuously throughout the day and lift 50lbs with assistance on occasion.

• Ability to bend, squat, stretch, and reach daily in a service function.

• Maintain a valid driver's license and safe driving record.

• Regular and Reliable Attendance

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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