Patient Care Specialist
The GN Group

Patient Care Specialist - Chicago, IL

*Starting Salary at $50k plus benefits

*Remote First work environment

Beltone is America's Best Hearing Care Retailer and Best Customer Service provider according to Newsweek (2022, 2023), and the reason is our people!

Patient Care Specialist provides information that we gather through our daily activities to the rest of the organization. The goal is to improve the partnership internally as well as externally with the Network and consumers by providing the best customer experience possible.

Highlights

• Effectively answer all calls received through 800-Beltone by promoting a caring, trustworthy, and professional message for consumers
• Act as liaison between the customer and the network dispenser. Successfully balance the need of the consumer, the network dispenser, and the company to provide mutual benefits
• Monitor and reply to online customer reviews through the Podium portal.
• Initiates new processes to improve effectiveness in meeting customer's expectations and in operating efficiently as a team
• Provide basic technical support to customers
• Responsible for all written communication with consumers
• Interact with operations and other departments to remain current on company policies
• Process patient repairs and requests if no active dispenser exists in a past Beltone dispenser area
• Provide timely leads to the network dispenser and/or schedule patient appointments

Minimum Qualifications

• High School Diploma or GED
• 1-3 years of customer service experience or business to business experience.
• Experience using Microsoft Office
• User experience with Navision, Sales Force, call management systems and or ordering systems
• Superior multi-tasking and strong time management ability
• Broad understanding of all aspects of a manufacturing and service organization

Come Join us!!

We are an Equal Opportunity employer.

This job has expired.