Patient Services Coord. II- Danvers Per Diem
Massachusetts General Hospital(MGH)

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator II, under general supervision of the Senior Operations Manager and Administrative Coordinator, the Patient Services Coordinator provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and providers for the Cardiology Division. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and enhance the quality of service to patients.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs all duties that are the responsibility of a Patient Service Coordinator I
• Performs all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations.
• Provides support and information to providers to problem solve and manage complex administrative patient issues
• Understands financial services and self-pay resources and provides patients with information as needed.
• Triages and manages more complex telephone calls, utilizing courteous customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, encounter form reconcilement, etc.
• Schedules patient appointments and schedules procedures using the Epic systems, Cadence and Epic Clinical programs.
• Schedule patient appointments triaged by providers through Epic in basket messaging
• Coordinates and tracks referral appointments and visits through Epic Referral Work Queue Lists
• Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Assists with training and orientation of new staff, where applicable.
• Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
• Other duties as directed.

Qualifications
QUALIFICATIONS:

• High School Diploma or GED required; Associate's Degree in Business/Secretarial Science or Secretarial Certificate Program desirable
• 3 years secretarial experience or equivalent in a medical or health care related setting preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

• Excellent interpersonal and verbal/written communication skills
• Exceptional organizational skills, flexibility to manage multiple tasks and accurate attention to detail
• Ability to work independently and within a team environment
• Ability to solve problems and resolve complex issues on behalf of providers and patients
• Ability to function as a role model and provide administrative guidance to others
• Knowledge of computer applications necessary to function in administrative role

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

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