Peer Mentor - Virtual Student Affairs (Temporary/Part-time)
Pima Community College

Pima Community College

Pima Community College Named Top University/College Employer in Arizona

Position Title: Student Affairs Peer Mentor (Temporary, Part-Time, up to 19.5 hours per week)

Department: West Campus - Student Affairs

Rate of Pay: $14.35/hour

Closed Date: May 19, 2024; 5:00PM Arizona Time

Position Summary:

Student Affairs is looking for Peer Mentors to work in the Virtual Student Services Center located at Pima Community College West Campus. Peer Mentors will be responsible for greeting students by phone and will help direct students to the appropriate service area of the college.

PCC students who serve as Peer Mentors will be expected to attend and participate in Student Affairs training prior to the start of their work assignments. Peer Mentors may also be asked to support other Student Affairs programming as needed (such as New Student Orientation, High School Outreach, etc.) or other Student Services initiatives for new students throughout the semester.

The work schedule for this position may include working evenings and weekends.

Start date for the position will depend on dates of enrollment.


Duties and Responsibilities:

Peer Mentors will assist with the following, which may include but are not limited to:

• Greeting students by phone using strong customer service techniques and active listening to determine the proper referral for the caller's needs.
• Helping students navigate college processes, such as how to set up and use MyPima, how to navigate the New Student Checklist, how to complete college paperwork, how to connect with an advisor, counselor, or student life coordinator, etc.
• Contacting students to register, confirm and/or reschedule participation in a New Student Orientation, Group Advising, or Registration Sessions.
• Helping students navigate their first steps in preparing for college, including answering questions about resources and the student experience at Pima
• Assisting students in setting up various digital resources like MyPima, D2L, etc. Knowing about and sharing with students the opportunities to build connections to the College such as through student life, student clubs and organizations, leadership opportunities, how to get involved, and the value of student engagement

Leadership and Civic Engagement:

• Assist in the planning and implementation of Student Affairs programming events
• Assist in developing and facilitating leadership training opportunities for students as peer mentors during co-curricular programming events
• Assist with the assessment and evaluation of programming events

General Office Duties:

• Answer phones and reply to emails Schedule appointments
• Database entry Greet callers
• Provide information to students
• Be responsible for supplies for the Student Services Centers and Student Life areas and restock as needed

Job Requirements:

• High School Diploma or GED
• Registered for at least 6 credits at PCC the prior semester, Spring 2024 (or Summer 2024)
• Registered for at least 6 credits at PCC in the Fall 2024 semester and
• Taking at least credits in the Summer 2024 (to begin in July 2024)
• Available to work flexible shifts, when needed

Preferred:

• Achieve satisfactory academic progress (2.5 GPA or higher preferred)

The ideal candidate will have the following knowledge, skills, and abilities:

• Enthusiasm to positively represent Pima Community College
• Experience in student leadership opportunities, service learning projects, college work experience, and/or experience working with high school or college students; OR customer service experience
• Dependability
• Clear and concise verbal and written communication in one-on-one and group settings Ability to provide superior customer service
• Ability to work with diverse groups
• Work coordination and prioritization while performing multiple tasks Ability to adhere to College standards and practices
• Development of positive and cooperative interpersonal relationships Manage own time and work independently
• Technical competence using virtual meeting platforms (Example: Zoom, Google Hangouts, Discord)

Tuition Waiver and Student Employees:

Student employees must be actively enrolled students throughout the duration of their term of student employment. In order to be eligible for this position, you are required to be an actively enrolled student at Pima Community College during the time of employment. This position is considered a student employment opportunity and thus is not eligible for the tuition waiver provided by the college.

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