Principal Product Manager
Walmart

What you'll do at

What you'll do...

Position: Principal Product Manager

Job Location: 221 River Street, Hoboken, NJ 07030

Duties: Analyze customer issues related to Returns, including estimating impact, identifying solutions within and outside of Returns, working with cross functional teams to align on the solution, and driving implementation and timelines. Develop and enhance products for the Returns initiatives and coordinate across Walmart.com, Walmart Stores, and Walmart Suppliers and Vendors. Create product roadmaps, align business and technical needs, analyze customer and product data, turn customer, supplier, and vendor insights into actionable initiatives, determine rollout strategy, and manage risks. Partner with key stakeholders in engineering, business, and product teams in retail and stores to conduct product discovery sessions, product walkthroughs, requirements documentation including risks and dependencies, UX design, initiatives planning and prioritization, and execution of the planned initiatives to meet company KPIs. Utilize customer and supplier data, customer impact (contact rate and return rate), and voice of customer surveys to define business use case, vision, and strategy for Returns product solutions to improve the customer experience. Responsible for continuous evaluations of product effectiveness using data and analytics to improve efficiency and cost-effectiveness with participating stakeholders. This position does not supervise other employees.

Minimum education and experience required: Master's degree or equivalent in Computer Science, Engineering (any), Information Systems, or related area and 7 years of experience in product management; OR Bachelor's degree or equivalent in Computer Science, Engineering (any), Information Systems, or related area and 9 years of experience in product management.

Skills required: Demonstrated knowledge of eCommerce supply chain systems, including returns, refunds, and return merchandise authorization processes. Experience developing technical features and planning feature releases using Scrum and Agile methodologies as part of the Software Development Lifecycle (SDLC). Experience developing business cases and requirements by analyzing data in Teradata, SQL, and Excel. Experience with software product management. Experience creating presentations to pitch new initiatives, showcase proposals, and present the benefits and Returns on Investment (ROI) of initiatives. Experience using Jira to configure Scrum boards, write detailed user stories with acceptance criteria, and create reports to track Scrum team activities and project snapshots for management. Experience developing flow diagrams and mock-ups using FIGMA, Visio, Sketch, and Lucid Charts. Experience designing and implementing software platforms. Experience recommending new technical features using the following research methodologies: Customer Interviews, Case Study Research, Surveys, and A/B Testing. Experience with scripting languages including Python and PowerShell. Employer will accept any amount of graduate coursework, graduate research experience or professional experience with the required skills.

Wal-Mart is an Equal Opportunity Employer.

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About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

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