Program Manager - TherapyDirect - Adult Services
Mental Health Center of Denver

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As a program manager you wouldprovide clinical and administrative supervision to a multi-disciplinary clinical adult staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines.

Learn more about WellPower:

SALARY RANGE: $80,000 - $100,000/year

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower's benefits plan. For a full description of benefit offerings, please visit: https://WellPower.org/workplace-of-choice/.

POSITION SUMMARY: TherapyDirectoffers same-day, online counseling to people in Colorado, age 18+. Goals of the TherapyDirect program include providing timely, convenient, and efficient access to early intervention and treatment for Colorado residents experiencing urgent behavioral health issues and/or worsening of pre- existing mental health conditions related to the COVID-19 pandemic, with emphasis on reducing behavioral health disparities and increasing health equity. This position provides clinical and administrative supervision to a multi-disciplinary team including clinical, peer specialists and administrative staff to ensure efficient team operations. Coordinate with crisis services and community partners to promote connections to care. Organize team training and implementation of evidence-based practices to enhance the quality of treatment for people we serve. Operate within established budgetary guidelines. This position also works extensively with internal and external partners, departments, and stakeholders to support program growth and expansion.

ESSENTIAL JOB FUNCTIONS:

• Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
• Participate in the development of long and short-term goals for the team that are consistent with program and organizational goals.
• Train and evaluate clinical, peers and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
• Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Participate in the selection process for internal and external candidates for clinical and support positions.
• Conduct timely audits to ensure compliance with WellPower policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
• Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
• Maintain a trauma informed environment of wellbeing.
• Promote program with community partners and support access to care in a variety of settings
• Other duties as assigned by Associate Director or Vice President.

EDUCATION: Master's in social work, Counseling program or related field, LCSW, LMFT or LPC required.

EXPERIENCE: One to two years manager or supervisory experience. Three to five years in mental health or human services field; proficiency in crisis and emergency response preferred.

SKILLS AND COMPETENCIES:

• Knowledge or ability to learn and practice trauma informed principles and practices.
• Solid customer and community relations and interpersonal skills.
• Ability to prepare clear and concise written memos, letters and reports of a complex nature.
• Ability to supervise a multi-disciplinary staff: Clinical and Administrative.
• Ability to chart, document, review and present clinical cases to various audiences.
• Demonstrated ability to understand different cultural needs of consumer and communicate effectively.
• Solid knowledge of clinical supervision.
• Solid knowledge of case management skills and care coordination.
• Ability to accurately diagnose and assess consumers in crisis and non-crisis situations.
• Solid knowledge of management applications as they relate to the mental health environment.
• Ability to create a treatment and/or outcome plan with measurable results. Includes transition and discharge planning.
• Ability to communicate effectively and work cooperatively with internal and external customers.

SUPERVISORY RESPONSIBILITIES: Clinical and administrative staff

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

Why else might you want to consider working at WellPower?

• Named Top Workplace - we have been named a Top Workplace by the Denver Post for ten consecutive years

• Champion Social Justice Causes - we are committed to ending anti-Black racism in our community

• 9 Paid Holidays - including Juneteenth, Martin Luther King Jr. Day and more

• Robust Benefits Package - our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match

• Employee Resource Groups - our ERG's offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences

• Gainsharing - we offer a bonus to employees if the organization meets certain requirements for the year

• $52,000/year minimum wage for all employees - we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado

• Free Licensure Supervision - for LCSWs/LPCs/LMFTs

• Sports Leagues - we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more

. Must have safe, dependable vehicle to transport person served with a valid Colorado Driver License/good driving record.

WORKING CONDITIONS: May require occasional evening, or weekend hours depending on program and person served needs.

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment

#LI-TM1

This job has expired.