Senior Applications Engineer- Marketing Technologies
Horizontal Talent

Hybrid- Los Angeles, CA 2-3 Days on site / week
Senior Application Engineer- Marketing Technologies,
Direct Hire
Drug and background: Done by Client

Our Client is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies.

The Senior Applications Engineer - Marketing Technologies acts as IT owner of several applications and platforms owned by the firm's Business Development team. These include CRM, experience management and various other solutions. This is a highly skilled technical position responsible for day-to-day oversight, support and administration of assigned systems. This individual partners with IT leadership and the business to define future strategy and further enhance the capabilities of existing tools. They also help lead planning and implementation.

Job Duties::

• IT owner of several enterprise solutions owned by the Business Development team;
• Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
• Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
• Provide direct oversight and management of various solutions, as assigned;
• Act as subject matter expert for those systems and provide technical support, as needed;
• Ensure the health and stability of all solutions owned;
• Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
• Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
• Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTechBusiness Development space;
• Monitor, track and report on performance and capacity. Responsible for capacity planning;
• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
• Adhere to and participate in IT's Change Management, SDLC and incident management processes;
• Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
• Provides coaching to junior analysts; and
• Work with Quality Assurance on test scripts, procedures, and remediation.

Proficiencies:

• Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Knowledge of system integrations including APIs, web services, FTP, and database to database;
• Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
• Ability to work with desktop and mobile applications for their installation and configurations;
• Ability to work with SQL Server, SQL development/queries, and reporting tools;
• Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
• Familiarity with scripting languages such as PowerShell;
• Familiarity with security best practices and procedures; and
• Familiarity with data governance best practices and procedures.

Qualifications:

• At least 2 years' Foundation experience and equivalent working with CRM solutions (required);
• At least 7 years' of information technology experience (required);
• At least 5 years' experience working with and supporting enterprise platforms (required);
• At least 3 years' executive level engagement and customer service (preferred); and
• At least 3 years' of experience in a professional services or legal environment (preferred).

Benefits:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The salary range for this role is $160,000 - $180,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

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