ServiceNow Lead Engineer/Developer
Computer World Services (CWS)Corporation

Job Description

Computer World Service (CWS) is a leading IT company dedicated to delivering innovative solutions for our customers and partners. We strive to deliver innovative solutions that optimize business processes and enhance organizational efficiency. As we continue to grow, we are seeking a talented and experienced ServiceNow Lead Engineer/Developer to join our dynamic team and drive the development and implementation of ServiceNow solutions.

As the ServiceNow Lead Engineer/Developer, you will play a pivotal role in leading the design, development, and implementation of ServiceNow solutions to meet business requirements and enhance operational efficiency. You will collaborate closely with cross-functional teams, including IT operations, business analysts, and stakeholders, to understand requirements and translate them into technical solutions within the ServiceNow platform.

Key Tasks and Responsibilities

* Lead the design and development of ServiceNow solutions, including configuration, customization, and integration with other systems.

* Provide technical expertise and guidance to junior developers and team members to ensure high-quality delivery of ServiceNow solutions.

* Collaborate with business analysts and stakeholders to gather requirements, define scope, and prioritize projects.

* Design and implement ServiceNow workflows, forms, reports, and dashboards to streamline business processes.

* Conduct code reviews, performance tuning, and troubleshooting to optimize ServiceNow applications.

* Stay abreast of ServiceNow platform updates, best practices, and industry trends to drive continuous improvement.

* Serve as a subject matter expert on ServiceNow capabilities, providing guidance on platform architecture and configuration.

* Develop and maintain technical documentation, including design specifications, deployment guides, and user manuals.

Education & Experience

* Bachelor's degree in Computer Science, Information Technology, or related field.

* Minimum of 7 years of experience in ServiceNow development and administration.

* Proven experience leading the design and implementation of ServiceNow solutions in enterprise environments.

* Strong proficiency in JavaScript, XML, HTML, CSS, and other web technologies.

* Experience with ServiceNow modules such as Incident Management, Change Management, Service Catalog, and CMDB.

* Solid understanding of ITIL processes and principles.

* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Certifications

* ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) are preferred.

Security Clearance

* Active DoD Secret (preferred).

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

* This position will be primarily remote in the DC area.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at

or .

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