Small Business Development Center Manager
Pima Community College

Pima Community College

Pima Community College Named Top University/College Employer in Arizona

Position Title: Small Business Development Center Manager

Department: Workforce Development & Innovation - District Office

Starting Rate: Band 8 - $76,600 - $87,150

Benefits: Summary

Closed Date: May 17, 2024, 5:00 PM Arizona Time

Position Summary:

The Small Business Development Center Manager, oversees the daily operations of the Small Business Development Center of Pima Community College (PCC SBDC), reporting to the Director of Innovation and the Small Business Development Center. The PCC SBDC serves Pima and Santa Cruz counties by offering no-fee business counseling and low- to no-fee training services. The AZSBDC Network works to help launch, grow and sustain small businesses in Arizona. It is one of Arizona's most comprehensive and accessible statewide source of assistance for small businesses in every stage of development. The Small Business Development Center Manager is distinguished from the SBDC Business Consultant in that this role formally supervises employees and is responsible for all of the Center's daily operations. This role is distinguished from the Innovation and SBDC Director role in that the Director oversees PCC SBDC and Innovation teams' overall strategy, implementation, outcomes, and addresses major issues.

The work schedule for this position is flexible and may include working evenings and weekends.

Continued employment in the position is contingent upon continued funding through designated external sources.

Duties and Responsibilities:

• Oversees daily Center business operations to meet program objectives and contractual obligations, including business counseling, training, fundraising, marketing and communications, and the management of grants, budgets, expenditures, events, personnel, procurement, contractors, office space and other areas, as assigned
• Acts as primary point of contact for Center's daily operations with Arizona SBDC State Office staff (AZSBDC), PCC departments and staff, and other key stakeholders, as needed
• Prepares internal monthly grant reports (regular and ad hoc); reviews, approves, and moves through required approvals. Archives/files reports for future audits and accreditation
• Oversees client requests for counseling, consultant assignments, intake process, client counseling sessions, session and impact reporting
• Establishes and maintains their own portfolio of active clients
• Supervises the PCC SBDC business consultants, including planning, organizing, reviewing annual performance, professional development, leave requests/approvals, and evaluating staff deliverables. Participates in hiring, disciplinary and termination actions, if/as needed
• For PCC SBDC business consultants, identifies training needs and opportunities; provides staff training and mentoring; ensures staff completion of AZSBDC training requirements, including consultant certification/recertification, annual Conflict of Interest forms, and others.
• Oversees performance reporting/metrics using client reporting boards/reports; creates and communicates performance to PCC Innovation and SBDC Director and team. Responsible for delivering performance outcomes aligned to SBA and AZSBDC goals.
• With Director, assists in drafting PCC SBDC unit plan for review and approval
• Attends meetings required for PCC supervisors and staff; Schedules and manages PCC SBDC team meetings and one-on-ones with team members
• Prepares annual budget draft with Director; submits budget materials for review/approval to Office of Sponsored Projects (OSP); manages budget revisions, reconciliations and related internal approvals with OSP, including required paperwork
• Assists in preparing materials, data, and other information for annual AZSBDC strategic plan. Attends strategic planning sessions, if Director is unable to attend
• Plans and implements annual, quarterly, and monthly training calendar in accordance with grant compliance and client needs; oversees training marketing, recruitment, attendance, delivery, and follow-up, including surveys and materials
• Oversees regular and ad hoc marketing and communications activities for internal and external stakeholders, including newsletter, marketing collateral, business cards, signage, trade show materials, social media
• Attends mandatory AZSBDC staff events and meetings; attends Directors Council and other AZSBDC meetings and events, including Annual Conference, when Director cannot attend
• Prepares narrative draft for review and approval by Director, modifies as needed; archives for future audits and accreditation
• Reviews and approves Business Consultant travel requests and other expenditures; ensures proper documentation, including receipts, invoices, and entry into PCC system.
• Oversees entry of client, training and other data required by AZSBC into client database; addresses and resolves client database issues, warnings, or other related audit issues
• Assists in identifying fundraising opportunities among new and existing stakeholders, including grants, sponsorships, program income, and others
• Regularly attends community partner events/activities to build and maintain PCC SBDC's brand recognition and community relationships; presents PCC SBDC capabilities at stakeholder forums
• Other duties, as assigned

• Bachelor's degree in Business Administration or related field of study and
• Three to five years of related experience with professional-level program management experience and
• One to three years of supervisory experience

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

• Master's degree in business or a related field of study
• Five to eight years of related experience

• Knowledge of current small business and industry needs; economic development issues and activities; small business practices and procedures
• Skill in program planning and development, including small business training
• Skill in business finance, financial statements, business plans, and financial forecasts
• Skill in business consulting, both in groups and one on one; ability to manage their own client portfolio
• Knowledge in key business areas, including human resources, operations, management, legal issues, marketing, profitability, small business funding, commercial lending, and others
• Ability to organize, prioritize, and implement multiple projects and tasks with attention to detail and meeting deadlines
• Skill in personnel supervision and management
• Ability to work both independently and as part of a team
• Ability to follow PCC operational practices, policies, and procedures
• Ability to follow compliance practices, policies, and procedures of the AZSBDC, SBA and other governing bodies
• Skill in public speaking, in person and virtually, among very diverse audiences
• Skill in researching, analyzing, interpreting and reporting data
• Ability to establish and maintain cooperative working relationships with internal and external stakeholders, as required to perform assigned duties
• Ability to balance multiple stakeholder expectations and priorities
• Ability to build relationships with referral partners, including attorneys, commercial lenders, accountants, and other key resource partners
• Skill in grant management, budget creation, budget reconciliation, reporting, and overall fiscal management
• Skill in using technology tools, including spreadsheets, word processing, presentation tools, databases, teleconferencing, email, and others