Sr. Operations Coordinator
SGS North America Inc.

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Summary

SGS is an inspection company whose core business is the inspection of bulk liquid cargoes and sampling and testing of same for its customers in the Oil, Gas and Chemical industry. This position is responsible for the overall management and direction of the daily inspection work load and business operations to include the monitoring and scheduling all "Inspectors" in support of our daily business operations and customers. The exercise of independent judgment and decisions on matters of significant importance to our customers is critical.

Job Functions

• Provide guidance and feedback to the inspection staff within the Branch on a daily basis. May give input on disciplinary actions and other employee decisions for field staff.
• Liaison with the laboratory and clients.
• Manage the operating files of the company and input critical and key data into customer data bases of major oil, gas and chemical companies. This requires a high level of technical knowledge specific to the oil, gas and chemical industry.
• Direct coordination with customer, refineries, and shipping agencies to manage and make independent technical decisions on critical marine vessel logistics in support of general operations that represent millions of dollars of product. Involved in scheduling field staff accordingly.
• Review and approve time logs that are submitted by inspectors.
• Manage Branch daily and monthly calibration records are being done and kept up to date.
• Ensure the inspectors are complying with company procedures for Safety, Field Operations and Reporting.
• Understand and comply with Company procedures for Safety, Field Operations, and reporting.
• Understand and comply with individual Client Instructions and requirements.
• Regular client visits are required as well as coordination with sales group on client visits.
• Uses technical knowledge to direct field work as required including field audits, implementing new client procedures and overall mentoring of field employees.
• Other duties as assigned by Management.
• Act as branch manager on duty during hours of 5pm and 8am, as required by customer.

• High School Diploma or GED (Required)
• Associates Degree or Bachelor's Degree in Business or related field (Preferred)
• Ten (10) years of industry related coordination experience (Required)
• Five (5) or more supervisory experience (Preferred)

• N/A

• High level of accuracy is required, with special attention to details (Required)
• Excellent interpersonal, presentation and communication skills (verbal and written). Must be able to read and comprehend labels and instructions. (Required)
• Position requires a dependable and reliable individual; whose daily presence adds to the success of the Department (Required)
• Ability to follow instructions independently, with little or no supervision. (Required)
• Ability to lift bulky items, which can weight up to 50 pounds; climb, bend, reach, without restriction. (Required)
• Excellent customer service skills to interact with customers and independently make decisions to meet customer requirements (Required)
• Excellent communication and presentation skills in both verbal and written format (Required)
• Ability to lead and effective team and foster collaboration to achieve goals (Required)
• Excellent organization and time management skills to work effectively under pressure and meet established deadlines on multiple projects (Required)
• Ability to comprehend, analyze and systematically compile technical and financial information into comprehensive reports or other formats (Required)
• Ability to independently plan, organize and complete a variety of projects (Required)
• Ability to analyze and solve problems (Required)
• Ability to work independently in a fast-paced, multi-tasking environment (Required)
• High level of accuracy is required, with special attention to details. (Required)
• Must be able to work with limited supervision, be self-motivated and willing to work unconventional hours to support OGC. (Required)

• Proficiency in all Microsoft Office applications including Excel, Word and Outlook. (Required)

• Stand: Occasionally
• Move or traverse: Frequently
• Sit: Constantly
• Use hands: Constantly
• Reach with hands and arms: Frequently
• Climb or balance: None
• Stoop, kneel, crouch or crawl: Occasionally
• Talk/hear: Constantly
• Taste/Smell: Occasionally
• Lift/carry/push or pull: Occasionally