Sr. Site Reliability Engineer (Remote- Central Time Zone)
Tealium

WHO WE ARE

Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.

Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.

Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.

We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

Tealium is seeking a highly motivated Senior Site Reliability Engineer. This is a remote position, located in the United States, working alongside our cloud and site reliability engineers across NA, EMEA, and APJ. The ideal candidate will possess a blend of experience among SaaS architecture, industry-proven ITIL practices and modern agile delivery patterns. You will be helping Tealium process Billions of transactions per day using our modern AWS based technology stack which continues to evolve regularly with new infrastructure, tools and services.

YOUR DAY TO DAY

• Participate in rotating 2nd level on-call approximately 20% of working time.
  
• Improve on alerting signal to noise by focusing on services and business metrics over individual hosts.
  
• Proactively research potential problems before they arise.
  
• Work closely with managers and team on opportunities for monitoring, alerting and trending improvements as well as runbook and troubleshooting documentation.
  
• Look for opportunities to improve application logging and exception handling.
  
• Maintain and expand strong cross-functional relationships with Customer Success and Product Management teams.
  
• Manage incidents and implement changes following Tealiums Agile/ITIL processes.
  

WHAT YOU BRING TO TEALIUM

• Minimum of 5+ years experience with linux based AWS (>10 services).
  
• Minimum of 3+ years experience in a technical management capacity within a SaaS 24X7X365 environment.
  
• Strong time management, organizational, oral and verbal skills required.
  
• Ability to articulate technical challenges and proposed solutions in a succinct, clear manner for all organizational levels.
  
• Experienced with sophisticated AWS services and systems running at scale (millions to billions of transactions per day). (EC2/ALB, EKS/Kubernetes, AWS CLI).
  
• Experienced with software development and/or scripting, CICD and infrastructure as code tools (Go, Python, Jenkins, Git, Terraform, Jira/Confluence).
  
• Experienced with modern observability, logging, monitoring, alerting, trending and dashboarding methods and tools (DataDog, SumoLogic, Opsgenie, Cloudwatch, Prometheus).
  
• Strong attention to detail and aptitude for data driven questioning.
  

WAGE TRANSPARENCY

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options.
  
• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
  
• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
  
• Employees are eligible for flexible paid time-off and extended paid parental leave.
  
• We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.
  
• We offer 15 hours of paid work time for volunteer activities and programs.
  
• Our sick leave accrual is the following for our employees:
  
  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.
    
  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.
    
  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.
    

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/. Additional details regarding the benefits package will be provided during your interview process.

Compensation Range- $130,000 - $160,000

WHY YOU WANT TO WORK HERE

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location.

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