Student Engagement and Completion Specialist (3)
South Texas College

Student Engagement and Completion Specialist (3)

Location: Pecan
FLSA: Non-Exempt
Min Salary: $36,400.00
Salary Range*:
Temporary End Date (if applicable):
Close Date: 5/23/2024

General Statement of Job:
The Student Engagement and Completion Specialist furthers the enrollment goals of South Texas College by facilitating enrollment activities for adult students and students identified as close to completion (stop-outs). The Student Engagement and Completion Specialist will serve as the point-of-contact for these populations of students and conducts targeted events, communications, and one-on-one meetings to assist students with the enrollment/re-enrollment process.

Specific Duties and Responsibilities:

1. Provides a positive, friendly and knowledgeable experience for adult students and stop-out students and presents a caring attitude towards student needs.
2. Designs and implements communication plans and initiatives to attract students to the College and to assist with the enrollment/re-enrollment process.
3. Plans and implements enrollment events and activities for student populations relating to the recruitment, admission, registration and financial aid processes.
4. Facilitates onboarding events and activities for student populations to ensure timely enrollment and works closely with College staff to provide customized orientations and supports.
5. Schedules regular meetings in-person and via telephone and video conferencing with student populations.
6. Serves as the contact person for enrollment inquiries from adult students and stop-out students and manages relationships with student populations.
7. Collaborates with Division staff to help resolve and/or direct students to the appropriate resources to address academic, social/personal, and financial matters impacting their ability to persist/re-enroll.
8. Works closely with local employers and community agencies to conduct recruitment activities for adult students and provides assistance with the enrollment process.
9. Collaborates with the Office of Continuing, Professional, and Workforce Education to transition students from continuing education credit programs to academic credit programs through a variety of recruitment and enrollment activities.
10. Collaborates with institutional data team members to identify prospective completers by academic semester and to develop a plan of action of re-enrollment.
11. Identifies and tracks data, trends, and best practices to help remove barriers to enrollment/re-enrollment and presents innovative solutions based upon student input.
12. Develops reports to track communications, inquiries, student appointments and successes for internal reporting and external agencies, especially for grant-funded activities.
13. Collaborates closely with the Student Financial Services and Cashiers offices to assist students with balances; helps develop personalized payment plans for students using all available grants, aids and scholarships.
14. Utilizes the College’s customer relationship management tool to facilitate communication plans and campaigns.
15. Maintains familiarity with the College’s policies and procedures in regards to the enrollment process.
16. Travels throughout the College district, as needed.
17. Serves as a Campus Security Authority.
18. Performs other duties as assigned.

Required Education and Experience:

1. Bachelor’s Degree required.
2. At least one (1) year of front-line customer service experience required or (1) year in student support services or community outreach experience.

Checks, Certificates, Licenses, and Registrations:

1. Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
2. In addition, subject to a federal background check.
3. Must have or qualify for a valid Texas driver’s license and proof of liability insurance.

Annual Security Report and Non-Discrimination Statements:
Notice of Non-Discrimination


For additional information and to apply, visit https://stcjobs.peopleadmin.com/postings/21367







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