Support Claims Clerk
Globe Life Inc.

Globe Life Insurance Company is looking for an exceptional Support Claims Clerk to join their team in the Policy Benefits department for our corporate location in Oklahoma City.
We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short - term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

We have employees coming up on their 50th year with Globe Life. With jobs in Accounting, Customer Care, Technology, and many other fields, a career with us will enhance your skills, provide endless knowledge, and allow you to work alongside some of the most experienced professionals in the industry.

Come join our team!


JOB SUMMARY
The Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. Key functions of this role vary as business needs dictate but often include such tasks as e-mail sorting and preparation, claim indexing, customer contacts, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.

PRIMARY DUTIES & RESPONSIBILITIES

• Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase

• Research to identify unmatched mail items and forward to the appropriate department or examiner

• Index new claims via RightFax, Outlook, or OnBase

• Input initial benefit lines into Mainframe system for new claims

• Support examiners and analysts by creating and sending out letters for requested information

• Research and Identify policy information and create verifications with found information for outside companies

• Answer telephones and provide basic customer service to outside companies

• Accumulate reports with policy status for outside companies

• Accumulate reports with policies found regarding state searches

• Complete the Check Pull report daily

• Process voids and stop-payments for claim checks

• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions

• Attend and actively participate in departmental meetings, trainings, and coaching sessions

• Maintain high degree of quality control and validation of completed work

• Meet or exceed established standards for productivity and quality

• Maintain customer privacy and confidentiality in accordance with HIPAA standards

• Perform additional duties as assigned by management