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Responsibilities
As a Technical Support Representative, you'll be responsible for helping customers with Shift4shop e-commerce issues. You'll use your training to apply logical troubleshooting methods and analyze call, ticket, or chat logs to identify trends and underlying problems. You'll also provide customer support through various channels like email, tickets, phone, and chat, ensuring that interactions are timely and coordinated. In addition, you'll need to develop a deep understanding of the software and services customers use, and demonstrate excellent interpersonal and customer service skills.
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