Temporary Living Coordinator
Suddath

Jacksonville, Florida

This job has expired.


Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

  • A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
  • Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
  • Paid Time Off (PTO) and paid company holidays
  • A tuition reimbursement plan where employees are encouraged to continue their education and development
  • For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:

The Temporary Living Coordinator is an integral member of the Global Network Integration (GNI) Global Services team centralized in Jacksonville, Florida, USA. Primary responsibilities include- the effective execution of all operational and administrative tasks in support of Sterling Lexicon's Temporary Living service segment.

Essential Duties & Responsibilities:
  • Responsible for customer service interaction with our internal teams, network suppliers, and on occasion with our assignees regarding temporary living matters.
  • Serve as primary point of contact for Sterling Lexicon's internal teams for inquiries and service escalations relations regarding temporary living requests and reservations.
  • Serve as primary point of contact for temporary living supplier operational contacts for inquiries and escalations regarding temporary living requests and reservations.
  • Administer Sterling Lexicon's temporary living sourcing technology platform.
  • Monitor all active temporary living requests and reservations, including but not limited to, notified supplier response time, number of options being provided by notified suppliers, supplier acknowledgments of awards, open service issue tickets, and notice to vacate (NTV) alerts, and coordinate the appropriate actions with temporary living suppliers and/or internal Sterling Lexicon teams to resolve.
  • Assist Temporary Living Management Team with generation and distribution of temporary living supplier customer service and key performance indicator (KPI) reports.
  • Assist Temporary Living Management Team with generation and review of reporting related to temporary living service segment revenue and costs.
  • Work with temporary living suppliers and Sterling Lexicon internal teams to ensure critical data items, including but not limited to, lease start and end dates, in Sterling Lexicon's temporary living sourcing technology platform are accurate and/or updated in a timely manner to ensure data integrity for management, revenue, and insurance reporting and audits
  • Assist Temporary Living Management Team with temporary living supplier sourcing exercises and onboarding process.
  • Support Temporary Living Management Team with temporary living supplier performance reviews.
  • Support Temporary Living Management Team with training internal Sterling Lexicon teams on the temporary living service segment and sourcing technology platform.
  • Demonstrate a willingness to improve job-related skills, responsiveness to direction and constructive feedback.
  • Show flexibility and creativity in completing work assignments.
  • Attend and actively participate in all team and/or other meetings and training sessions as deemed appropriate.
  • Develop and maintain a positive and productive working relationship with managers, co-workers, team members and customers.

Specific Job Skills
  • Highly customer service oriented (internal and external)
  • Excellent verbal and written communication skills
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
  • Ability to work independently, multi-task, and organize workflow to meet deadlines
  • Proficient with Microsoft Office Suite including Word and Excel
  • Strong organizational and analytical skills
  • Strong teamwork and interpersonal skills
  • Willingness and ability to learn new technical applications as required to fulfil job responsibilities

Supervisory Responsibilities:
  • This position has no supervisory responsibilities.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Education & Experience:
  • College degree or equivalent work experience preferred
  • Experience in, or working with, the temporary living/short-term accommodations/serviced apartment services industry
  • Knowledge of Equus AssignmentPro is a plus
  • Knowledge of ReloQuest is a plus

TRAVEL:
  • Ability to travel 10% on overnight trips.

Language Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Excellent written and verbal communication skills.

Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:
  • To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite
  • Effective use of collaboration tools

Planning/Organization:
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
  • Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:
  • None required

Working Conditions:
  • Cubicle working environment
  • Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:
  • Stand - Under 1/3 Time
  • Walk - Under 1/3 Time
  • Sit - Over 2/3 Time
  • Use hands to finger, handle, or feel - Over 2/3 Time
  • Reach with hands and arms - 1/3 to 2/3 Time
  • Climb or balance - None
  • Stoop, kneel, crouch or crawl - Under 1/3 Time
  • Talk or hear - over 1/3 to 2/3 time
  • Taste or smell - None
  • Other - None

Physical Activity Level:
  • The employee must occasionally lift and/or move up to 10 pounds.
  • While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is occasionally required to reach with hands and arms.

Manual Dexterity:
  • Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:
  • Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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